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Gabrielle Ficchi
· 7 months ago
Today I was blatantly denied service because I use a wheelchair. I explained that I could safely remain in my chair for a polish change and that I was not asking anyone to do anything unreasonable or unsafe. I have done this for years. My wheelchair elevates, which means I can be positioned appropriately without transferring, and transferring into another chair would be unsafe for me. Instead of making even the most basic effort to accommodate me, they refused service and defended it as “policy.” Calling it policy does not change the fact that this was disability discrimination. Policies that exclude disabled customers are still discriminatory. This experience was cruel, dismissive, ableist, and absolutely unacceptable.
