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Elements Massage
Elements Massage: Calm, tailored massage therapy that fits you.
4.2
Spa
$$
Elements Massage: Calm, tailored massage therapy that fits you.
Elements Massage in Louisville offers wellness-focused massage in a calm, clean setting. Clients praise attentive therapists who listen, customize sessions, and address specific concerns—such as a chair massage setup for those who cannot lie face down. Front desk staff are noted for friendly, helpful service. The center provides a comforting, professional environment for relaxation and targeted well-being.
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Customized sessions targeting specific issues like muscle tension or injury recovery.
Relaxing full-body massage to reduce stress and promote overall wellness.
Intense treatment for chronic pain and deep muscle knots.
Gentle massage designed for expectant mothers to alleviate discomfort.
Membership offering regular massages and discounts for ongoing health maintenance.
Purchase gift cards for massages, perfect for holidays or special occasions.
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Overall rating
Jan Robinson
First time coming here. They did a great massage and the place is nice.
Angela Youngman
I went for a massage post RC repair and wasn’t able to comfortably lay prone/supine. They set up a massage chair for me which was so helpful. The atmosphere is calm and relaxing and very clean. Melanie listened carefully to what my issues were, and did a great job addressing the problem areas while being careful to avoid my shoulder. I will definitely return.
Kaylie Plauche
Grace at the front desk was so helpful in getting me my holidays gift cards! She stayed open an extra 10 minutes past closing just to help me out which was so kind. 10/10 and I may be returning for the wellness club program after she gave me such a great experience!
Karen Altsman
Kristina was outstanding! She started by asking my preferences and then checked in periodically during the massage. Probably the best massage I’ve ever had!
Selma Ksibi
I had a massage scheduled over a month in advance. About a week before, they asked me to move it 15 minutes later to accommodate the therapist’s break. I agreed. When I showed up at the new time they gave me, I was told I’d only get a shortened session because I was “late.” I explained I was following their instructions, and they admitted the mistake but couldn’t fit me in again for over a month out. I canceled my membership and requested a refund for the massage I never received. Weeks went by with no resolution. When they finally told me I would get a refund, they issued it to a card that wasn’t mine and tried to say it was the card that was used. I provided proof of the correct payment method, but they still refused to fix it. They blamed it on their merchant services. To make matters worse, I was told they “didn’t technically owe me a refund” and were just trying to help me out. That’s unacceptable, especially when I paid for a service I never received due to their own error. I had to dispute the charge with my bank, and the dispute was approved. The entire experience was frustrating, unprofessional, and a waste of time. I would not recommend this business.
