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Emerald Heating & Cooling
Emerald Heating & Cooling: Family-style care and expert home comfort.
4.8
Home Services
$$$
Emerald Heating & Cooling: Family-style care and expert home comfort.
Emerald Heating & Cooling in Depew delivers heating and cooling services with a customer-focused approach. Reviews praise a friendly, knowledgeable team that educates homeowners, honors coupons, and avoids hard sells. The company uses reminder texts, verifies technicians by photo before entry, and completes installations with a three-man crew and thorough cleanup. Financing assistance and attentive service are noted by satisfied customers.
No photos available
Professional installation of new heating and cooling systems with clean-up and no hard sells.
Routine check-ups to optimize system performance, including detailed findings and educational insights.
Installation and repair of hot water tanks and other plumbing needs with courteous, thorough service.
Prompt response for breakdowns, offering empathetic, fact-based solutions for repairs or replacements.
Free, no-pressure assessments to discuss options for upgrades or future improvements.
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Overall rating
Michael Fray
Had hot water tank installed. The technician was very courteous. He laid down canvas on the floors and cleaned up when he was done however the next day I noticed a large dent in the tank. I called and did not receive a return call.
Anna Snyder
I had a new furnace and a/c installed in my home. Emerald sent 3 men to do the work. They were respectful, friendly and knowledgeable. They did a great job installing the furnace and a/c and cleaned up when they were done. I highly recommend.
Adam Golder
My old furnace broke down and the tech that came out was so nice, empathetic and knowledgeable. He gave me a breakdown of what it would cost to fix vs replacement. No pressure just empathy and facts. I decided to go with a new unit and again, the salesman was at my house within 10 mins. No hard sell, just facts. They installed a new unit and the tech that did the installation was great. What a great company and people. Can’t speak highly of all the people I dealt with. The accounting people that helped me finance the unit were great too. Highly recommend.
Carol Grosstephan
I am very pleased with my experience with Emerald Heating & Cooling. I had a coupon for a furnace tune-up and they honored it even though they couldn't get me an appt until after the coupon expired. They sent a reminder text the day before to confirm the appt and Travis, the technician, called 20 min before he showed up, within the 2 hour appt window. In addition, I received a text message with a photo of Travis so I could confirm his identity before letting him in my home! I really appreciated this additional step to protect the customer. Travis was very professional and efficient. When he completed the tune-up, he discussed his findings and laid out some options for me to consider in the future. There was no hard sell to upgrade or to sign up for additional services. I'm quite impressed with the entire experience and will definitely contact Emerald again for any heating or plumbing needs. Emerald is a quality company and I highly recommend them.
Santos C
Caleb was very friendly and had a wealth of knowledge. Caleb made sure I understood what he was doing and checking for. He actually educated me onna few things which is great for a new homeowner. I will continue my business with Emerald, they are a smaller company and treat customers as family and you can tell they take care of their techs as they are very detailed in their work.
