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Michael Frayvia Google

about 1 month ago

Had hot water tank installed. The technician was very courteous. He laid down canvas on the floors and cleaned up when he was done however the next day I noticed a large dent in the tank. I called and did not receive a return call.

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Anna Snydervia Google

about 1 month ago

I had a new furnace and a/c installed in my home. Emerald sent 3 men to do the work. They were respectful, friendly and knowledgeable. They did a great job installing the furnace and a/c and cleaned up when they were done. I highly recommend.

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Adam Goldervia Google

2 months ago

My old furnace broke down and the tech that came out was so nice, empathetic and knowledgeable. He gave me a breakdown of what it would cost to fix vs replacement. No pressure just empathy and facts. I decided to go with a new unit and again, the salesman was at my house within 10 mins. No hard sell, just facts. They installed a new unit and the tech that did the installation was great. What a great company and people. Can’t speak highly of all the people I dealt with. The accounting people that helped me finance the unit were great too. Highly recommend.

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Carol Grosstephanvia Google

2 months ago

I am very pleased with my experience with Emerald Heating & Cooling. I had a coupon for a furnace tune-up and they honored it even though they couldn't get me an appt until after the coupon expired. They sent a reminder text the day before to confirm the appt and Travis, the technician, called 20 min before he showed up, within the 2 hour appt window. In addition, I received a text message with a photo of Travis so I could confirm his identity before letting him in my home! I really appreciated this additional step to protect the customer. Travis was very professional and efficient. When he completed the tune-up, he discussed his findings and laid out some options for me to consider in the future. There was no hard sell to upgrade or to sign up for additional services. I'm quite impressed with the entire experience and will definitely contact Emerald again for any heating or plumbing needs. Emerald is a quality company and I highly recommend them.

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Santos Cvia Google

6 months ago

Caleb was very friendly and had a wealth of knowledge. Caleb made sure I understood what he was doing and checking for. He actually educated me onna few things which is great for a new homeowner. I will continue my business with Emerald, they are a smaller company and treat customers as family and you can tell they take care of their techs as they are very detailed in their work.