Tamara
My experience with this firm was extremely frustrating due to consistent communication issues, lack of transparency, and delayed resolution of my case. I repeatedly had to follow up for basic updates, including clear explanations about fees, liens, and settlement details. Most concerning, my settlement check sat with the firm for over three weeks without being disbursed, with explanations that did not align with what was actually needed to issue payment. As a client, I should not have had to personally intervene or show up in the office to get answers or movement on my own case. After multiple visits to the office, I was later told the check I was originally informed about was actually for my son, not mine something that was never clearly communicated beforehand. This required additional in-person visits just to get basic clarification, which added to the overall frustration and reinforced the ongoing communication issues. When concerns were raised, I felt dismissed rather than supported, and at times made to feel as though delays and miscommunication were my fault. Legal representation should provide advocacy, clarity, and timely action unfortunately, that was not my experience here. I hope this firm improves its communication, accountability, and client care moving forward.
