Victoria Hansen
I was out of state and my significant other said my cat didnt look well and had to take him into the ER. Over the phone they asked me to put "$800 down" in case they needed it for tests. I asked them to complete the exam and give me the recommended tests first. I'm in health care and typically you assess a patient on their signs and symptoms and make appropriate medical recommendations.. so this protocol/business model didn't sit well with me. Vet came out and said "it could be anything, broken jaw, mass in the mouth, hit by a car" and I need to run tests for $1800 (plus $165 exam fee). Apparently my significant other said she was cold. Ended up taking my cat home and to my vet when they opened back up. They wanted to run a blood panel to see if it showed signs of a "mass". However is this an emergency or something my vet can run? Mind you he just had his routine visit 3 weeks ago and was WNL (within normal limits). They said they are private but it may be private equity owned or partially owned by a management company that "just manages the practice and keep Dr. autonomy". However this doesn't always work this way and changes the dynamic/priorities of family practice. Anyways would not bring my pet back here unless it looked like they had hours or less to live or trauma.






