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Evan Gvia Google

about 1 month ago

Most stressful and disappointing spa booking experience I have ever had, especially considering the reputation and pricing of ESPA Life at Corinthia. The day before my visit, I called in the morning to book a spa treatment and clearly asked what treatment options were available, including duration and pricing, so I could make an informed choice. The staff member spoke very quickly with a strong accent, and I explained that I could not fully understand the details and asked him to email me the options instead. He agreed and said he would hold the slot for me. I waited over 5 hours and received no email. I called again, emailed, and even left a message, but received no response. On the day of my visit, while I was already at the hotel for afternoon tea, I called again and was told that they “could not send the email.” Strangely, immediately after that call, the email suddenly arrived. This raised serious concerns about honesty and professionalism. When I arrived at the spa reception, I was told that because a time slot had been “reserved” for me, I was required to book a treatment costing around £350 with a longer duration, and that I was not allowed to choose other options such as a 60-minute massage or facial. This felt extremely pressured and unfair, especially since no such condition had ever been communicated to me in advance. I expressed my dissatisfaction about bad communication, dishonest customer service and felt pressured about forced upselling and only then did the staff say they would “check with the manager,” after which they suddenly allowed me to choose from other treatments. This made the entire situation feel disorganised and unnecessarily stressful. What should have been a relaxing and rewarding experience turned into a situation where I felt pressured, misled, and pushed into more expensive treatments. Combined with the pushy upselling during afternoon tea, this left me with the impression that revenue was prioritised over guest experience. This is not what one expects when booking a luxury spa for a special occasion. I cannot recommend ESPA Life and this hotel and would strongly advise anyone considering it to avoid this option, it is not worth the stress or cost.

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Jat Bainsvia Google

2 months ago

I had a lovely experience with my beauty therapists. Artha carried out my body scrub and full body massage – it was a deeply relaxing, hot-stone style treatment and so good that I actually drifted off, that’s how relaxed I was. Lunch was top tier. The other facilities were fantastic too – the sauna, steam room and pools were all excellent. Oh, and the heated relaxation beds were perfect for unwinding. I genuinely felt like a Prince 🫅 11/10 service overall

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M Smithvia Google

3 months ago

Had the best facial/facial massage from therapist Arta. An exceptionally gifted therapist, her touch is simply magic! Thank you Arta!✨ Beautiful and relaxing spa, attentive and kind staff. The heated marble loungers and fireplaces were divine, a wonderful cozy peaceful spa to visit (especially in the winter months). Really enjoyed my day, highly recommend.

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Virginia Huffmanvia Google

3 months ago

Elegant spa with nice amenities. Beautiful baths and sleeping pods. Relaxing atmosphere with fireplaces and plenty of seating. I indulged in the Nurture Ritual whoch was a delightful 2Hrs treatment with a scrub and mud. After i received a relaxing massage from the same kind and attentive therapist. My only complaint was that it was HOT in the entire facility. After i showered i was uncomfortably warm. Thankfully the massage therapy room was heat controlled.

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Sabrina Goodlifevia Google

4 months ago

Perfect spa day. Definitely worth the investment. Love the sauna facilities, beautiful space and helpful friendly staff. My massage and facial were excellent. Have been a few times and would definitely recommend