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Katlynnvia Google

about 2 months ago

I’m very disappointed with the front desk service at this location. I have a nail membership, and there have been ongoing issues with payments being processed incorrectly, appointments being rescheduled without my consent, and constant scheduling problems overall. When I’ve asked to speak with a manager or supervisor, they are never available. I’m told to leave a message, but I’ve never received a call back. Unfortunately, there also seems to be a lack of accountability when mistakes are made, especially regarding payments and bookings. Attempts by the front desk staff to fix these issues often result in more confusion, or they’re unsure how to properly resolve the problem. That being said, the technicians who actually provide the nail services are amazing and do great work. It’s just unfortunate that you have to navigate such unprofessional front desk operations in order to receive the service. I truly hope management addresses these issues, as the service providers deserve better support.

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Tash Bekvia Google

5 months ago

The administration and front desk reception is horrible. I was getting my nails done in this salon approximately 3 months with the nail membership. I had totally forgotten to update my billing information so the receptionist just texted me to let me know that she went ahead and canceled my membership due to not making the payment. I did not recieve a call or at least was not giving proper time to call back and update my billing information. When I called back the receptionist told me that there was nothing she could do that they do not reinstate membership. She said she would talk to her manager and I never received a call from the manager. What I feel was very disrespectful and and unprofessional was that the receptionist also took the liberty to go ahead and cancel all the appointments I had scheduled out into October. What kind of manager doesn’t reach out to a customer to clarify this situation? I don't understand why I don't have the right to have service every two weeks even after the cancellation of the membership. I never consented to have my appointments canceled. Horrible experience very disappointing, new owners are ruining this salon.

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Yadi Rvia Google

over 1 year ago

Very terrible experience I had with them. I asked for a simple French tip with a sparkling design. Not too short because I am not used to acrylic nails. The lady proceeded to be very rude to me, complained that my nails were too short, and also told me she couldn't do the design. I had to pay full price. Do not recommend. If they can barely do this type of design I doubt they can do a better one.

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Melissa Lichtenbergvia Google

about 2 years ago

BEWARE OF ESSENTIALS SALON! I went in for a simple color and my hair is ruined! I sent pictures of my hair to Sharon (manager) with my complaint, less than 10 minutes later, the stylist who did this horrible color, called me, berating and blaming me for her sloppiness! I couldn't get a word in, I hung up on her (I was at work to begin with) In typical narcissist fashion, she blamed me, said I moved too much, I ask to walk to Ulta [yea, she did] all of this in a condescending tone, not at all concerned about why I was unhappy, she was mad that "I told on her". Charli was super messy with the root smudge, she dripped it on my highlighted hair, so I have stripes and cheetah spots ALL THROUGHOUT MY HAIR!! She dried and styled my hair, she HAD TO SEE WHAT SHE DID TO MY HAIR BUT DIDN'T CARE. it was styled and I didn't notice it at first. When i washed it the next day, I was shook. I messaged Sharon, she said it can be fixed so she got me in with another stylist to fix it, I wasn't letting Charlee near my hair again. Thursday, I saw Kathryn (super sweet and really concerned about the condition of my hair) she was astonished and appalled that a person at Essentials did such a awful color job. She tried to blend my roots with a root shadow and said my longer blonde strands that had the dark drips (spots and stripes) were too unhealthy to put bleach on! I'm just stuck with it. I called another salon and they said color corrections start at $300 an hour. I was contacted by DeeDee (the owner at Essentials) and was told I couldn't get a refund from Essentials because the stylists are "Independent contractors" I'll post her exact message here[ Hi Melissa! We're so sorry you are still unhappy with your hair. We have done the best we can to fix it for you and make you happy. Unfortunately per California employment law, we cannot do anything to control an independent contractor's money. You are free to reach out yourself and request a refund if that is what you want. Beyond that, please let us know if there is anything else we can do to assist you and again we apologize for your experience. - Dee Dee] I'm out $170 and it's gonna cost big bucks to fix! I had 2 brain surgeries in this past year, I fought like hell to keep my hair, just to have it ruined by someone could care less and a Salon owner who obviously doesn't care either! You better think twice about this salon if you value your hair and appearance because they sure don't! ****update, Charli refunded my money and offered to fix my hair. I went to Lilly and had it fixed as best she could. I wore wigs and hair pieces for a month, i can finally wear my hair down! Thanks Lilly bug....♡ ** Charli called and left me a horrible voice mail because of this review... Y'all seriously beware ;(

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Sound and Visual Discoveriesvia Google

almost 4 years ago

I am changing my review to five stars. I am blown away at how the management has responded to my feedback on a not so great first impression at the front desk. Ashure called and apologized and comped me a massage with one of their best masseuses, Valentina -who is an angel in disguise- on the day we initially requested. When I came out, she greeted me with a really sweet birthday gift and happy birthday wishes. My husband and I decided to sneakily find a way to pay for this massage because after seeing the care and kindness this company seeks to give to their clients, we want to make sure we give them our support. I felt pretty awkward coming back for service at first - I don't like being "that lady"- but I think it is important to give others a chance to make things right and be willing to let things go. I'm glad I did 😃 *Initial complaint- The front desk person charged us $225 for a package but was very difficult and confusing about actually booking us for what we paid for. When it felt impossible to get what we paid for, she wouldn't give us a same day refund. But after going back, I see she made up for it and that she actually is a sweetheart 🥰