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Mercedes Gonzalezvia Google

about 2 months ago

My sister and I treated ourselves to a couples massage at Essentials Spa, and it was such a wonderful experience from start to finish. The atmosphere was calm and inviting, and the staff made us feel comfortable and well taken care of the moment we arrived. Our therapists were professional, attentive, and truly skilled—they took the time to understand our preferences and delivered a relaxing yet effective massage that left us both feeling refreshed and rejuvenated. It was the perfect way for us to unwind and enjoy quality time together. If you’re looking for a peaceful, high-quality spa experience—especially for a couples massage—I highly recommend Essentials Spa. We’ll definitely be back.

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Gigivia Google

2 months ago

The lady would not stop talking throughout the massage. I also paid more than I needed to considering other locations I was looking into. Also, it was not a full hour as advertised; it was 50 minutes or less, and you do not walk into the room at the start of your appointment. The session actually begins after 5-10 minutes, and they do not go over your chart beforehand because the massage therapist asks the same questions. Not to mention, my tip was double-charged and never refunded despite letting the front desk girl know; supposedly she called the manager to take care of it. It will be my last time returning

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Denise Mielevia Google

2 months ago

Hands down the best massage I’ve ever gotten. Alexandra was amazing. She was so attentive and really worked out the knots in my back and neck. I’ll be booking her again very soon and sending my husband to see her as well!

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Milli Tutuvia Google

4 months ago

I would give this place 0 stars if I could. Received the worst massage and customer service ever last night. I booked a 60 minutes deep tissue massage and added on hot stones when I called in for the appointment. My appointment was at 7:30pm and I arrived to the spa around 7:20pm. There was a blonde girl at the front desk who greeted me upon arrival, and to confirm my appointment I asked her if the massage would be the full 60 minutes and she said it would be. They called me into the room at 7:31 and I noticed that the masseuse walked back into the room at 7:36pm. When she started it didn't feel like a deep tissue massage at all, but I gave it about ten minutes more minutes hoping she was just setting up the massage. A couple minutes later she asked me if the pressure was okay and I told her to add more pressure as I didn't feel anything. The pressure never increased. I've had many massages and honestly this whole experience didn't feel like a massage at all. I felt nothing. There was no technique, the movements were random, and it just felt like she was rubbing oil all over my body. It was as if she didn't know what she was doing. I was hoping since I added on hot stones that would help to relieve the tension in my back so when the lady asked me how I felt and I needed water I was a bit confused because that marks the end of the massage. After she walked out of the room I checked my phone and noticed that it was 8:20pm. The massage was just under 45 minutes and I didn't even receive the hot stone treatment. I was very disappointed and didn't feel any different from how I felt when I walked into the office. I shared this with the front desk and she summed it all up as a miscommunication, which is the fault of the spa. I booked an appointment and should get exactly what I requested. The hot stones were a $10 add on to the deep tissue but it's probably best that I didn't receive it because the massage was terrible. They need to have technicians that are skilled and can adjust and the lady that massaged me didn't fit that at all. After voicing my frustration she said she wouldn't charge me the up charge since I didn't receive the hot stone favor as if she was doing me a favor. I didn't receive it so of course I shouldn't be charged but what are you going to do to resolve the miscommunication, the shortened time you guaranteed wouldn't be, and terrible experience overall? I woke up again this morning very sore and called to share my experience. The lady who picked up was actually the same lady who booked my appointment and placed me on hold for about 15 minutes. She didn't offer me a discount or partial refund or anything and said she would just talk to her staff. It's very upsetting to not get the services you paid for especially when it's meant to be therapeutic. These people only care about taking your money and they won't be seeing me again. If you value your time and money, do yourself a favor and don't book here.

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Ashlyn Richardsonvia Google

over 1 year ago

I took a chance on a Groupon deal for Essentials Spa and my experience was exceptional. This was my first Spa experience and it was delightful. Greg my masseuse was amazing and made my first massage appointment incredible. Everyone was incredibly professional and the facility was immaculate. Excellent value and fair prices for services and great prices for add on services. I will definitely be a regular customer from now on. I encourage you to give them a try with one of their fantastic Groupon offers. You will not be disappointed.