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Eye Carumba Optometry
Visionary care meets stylish frames in the heart of San Francisco.
2(5 reviews)
doctor
$$
Visionary care meets stylish frames in the heart of San Francisco.
Eye Carumba Optometry is a premier optometry practice located at Four Embarcadero Center in San Francisco, offering comprehensive eye exams, a wide selection of eyewear, and personalized vision solutions. We serve individuals and families with professional eye care services, including contact lens fittings and prescription glasses. Our team is dedicated to providing thorough examinations and helping you find the perfect frames to match your style and needs, ensuring clear vision and exceptional customer service in a convenient downtown setting.
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Thorough vision assessments and eye health evaluations to detect issues and update prescriptions.
A diverse range of stylish frames and lenses tailored to fit your face shape and lifestyle.
Professional fittings and consultations for contact lenses, including specialty options.
Custom-made glasses with accurate prescriptions and high-quality lens options.
Specialized programs to address vision problems and improve visual skills.
Don’t know how this place has such a positive rating. Look at the recent reviews and it’s pretty bad. I went here earlier this year and the whole thing felt like a con - I am very mildly far-sighted but they did every test in the book on me (perhaps to use up insurance funds?). The optometrist kept telling me how bad my vision was going to get, even though my vision has been the same for the past 3 decades. After my exam, with pupils dilated, they tried to push crazy expensive frames on me. And worst of all they didn’t share my prescription with me, which they are required to do by law. I had to ask twice. I definitely would not go back again, I still think about how bad this experience was even though it was almost a year ago
Poor service. Why would you ask someone for credit card information to book an appointment when I already have a file open with you guys and booked an appointment online without a credit card. And then you have the audacity to cancel someone's appointment within 24 hours of them booking it knowing damn well that I lost my glasses and it would take long for me to book another appointment. The lady at the desk is rude as hell
I would never recommend this office to anyone, I went in for a contact lens exam and fitting Feb 21, its now Mar 26 and they continue to ask for additional prior records, for which my old doctor has failed to send the correct ones. It appears they are unable to fit patients on their own without documentation from prior doctors. I asked what they do with new patients and no good answer.
I had a positive experience with the eye exam itself—the staff was thorough and professional. However, the process of receiving my prescription glasses has been nothing short of disastrous. My frames, which are not replaceable, were entrusted to them to send to the lab. What was supposed to be a straightforward two-week turnaround has now dragged on for well over six weeks, with almost zero communication or accountability. They attributed the delay to a lab issue, yet offered no clear explanation or apology for the extended wait. Worse still, my requests for updates have been ignored, leaving me with little confidence in how my frames are being handled. It’s extremely disappointing that such a promising start. No frames yet.... I am still waiting on a response, I called in no response, I emailed, no response.
Dr. Torres and his staff are absolutely amazing! He took his time and was very thorough when examining my eyes and helped me when I had any questions. They lobby has a large variety of glasses to choose from. Sophia was amazing as well. She took her time when helping me choose the right glasses that would fit my face shape and my everyday needs. I would absolutely recommend coming here for your optometry needs!
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