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Eyemart Express
Your vision, our mission—fast, affordable eyewear in Austin!
4.2(5 reviews)
$$
retail-store
eyewear-and-opticians
Services Offered
Eyeglass Fitting and Adjustments
Professional fitting and adjustments to ensure your glasses are comfortable and properly aligned for optimal vision.
Prescription Glasses and Lenses
Wide selection of frames and lenses, including transitions, with quick in-store processing for fast turnaround.
Customer Satisfaction Program
Dedicated support for prescription issues, frame replacements, and adjustments to ensure complete satisfaction.
Insurance Processing
Assistance with vision insurance claims and coverage to make eyewear purchases affordable and hassle-free.
Eye Exams and Prescription Checks
Comprehensive eye exams and prescription verification services to ensure accurate vision correction.
Reviews
4.2(5 reviews)
Rating Distribution
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3
4
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1
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0
C
Comell Haygood
via Google
19 days ago
Fast friendly staff, good customer service,glasses was ready in 21 minutes and I was told an hr they would be ready I'm so impressed by the young lady that helped me she made me feel at home ....Thanks for your hospitality and I love my glasses 🤓
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Luis Reichelvia Google
29 days ago
Excellent customer service!! My glasses were ready in only 5 minutes. All staff are very friendly and professional.
J
Justin Quvia Google
about 1 month ago
Regret buying in store. The online price for my glasses was $352 without insurance, which I could have submitted to my insurace to cover. When I went in store I was told the exact same frame and transition lenses would cost $334. I thought I would be saving money, but it turns out they actually marked the price up to $709 and charged my insurance $375. So, the basically stole my vision benefits. They also got my prescription wrong, switching my left and right eye, and do provide a protective case for the glasses you buy there. Crystal was very kind and helpful, she checked the prescription and had the lenses remade. The other attendant I've met there was not very friendly.
S
Sarah Bobanvia Google
2 months ago
The thing that I would most like to share about Eyemart Express is that they have the best Customer Satisfaction Program of any company that I have ever come across. I cannot tell you much they have helped me with my last eyeglasses journey. From my prescription being wrong and having to get a new one, to the frames not fitting properly and having to get new ones. EVERY single person there was very kind and helpful with me. I would like to thank Crystal, Kaitlyn, and Brenda and anyone else that I may have missed, because everyone there helped me.
K
Krystal Castlevia Google
4 months ago
I've been going for a long while now. Decent prices, quick turn arounds, some staff provide good service but I've had some bad customer service experiences. During the most recent visit, while picking up my glasses, they needed adjusting and the employee began aggressively bending the frames with her hands. I thought they were going to break! When she handed them to me I chose to leave. I know the process for fitting glasses and what she chose to do was not it. She happened to be who assisted me when ordering days prior and was not pleasant about my questions at that time either. Customer service matters. We had our annual visit and the employee mentioned above was gone, the ladies present were wonderful.
