LUIS AMES
I am writing this review after multiple frustrating visits to Fast-Fix Jewelry & Watch Repairs (Parkway Plaza, El Cajon). On 06/13/2024, I purchased a battery replacement for my Swiss Zodiac watch, including a 5-year warranty, for a total of $57.32 with tax. The watch is not a daily watch. I only use it 4–6 times a year for special occasions. A few months later, the battery failed. When I brought the watch back, the employee who assisted me accused me of trying to scam them, saying the watch had no warranty and even suggesting I had altered the serial number. He told me that if he opened the watch and it did not have their warranty mark, he would charge me for a new battery. I clearly stated that if there was no warranty, I wanted the watch returned unopened and I would not pay twice. He opened it anyway and found that the warranty seal was indeed there, proving his initial claim was wrong. Instead of apologizing, he crossed out and altered the warranty card to correct his own mistake, again without any apology. The watch worked for a few more months, and then the battery failed again. I returned for a second replacement, and unfortunately, I was assisted by the same employee. This time, he told me the watch was “damaged” and would not accept a new battery. He said he was not the official watchmaker and that I would have to wait for the official watchmaker to provide a repair estimate. I was told I would be contacted within one week. I left the watch there for two weeks. When I returned: At first, they could not find my watch Then they claimed they had already called me The call they claimed to have made was supposedly one day before I even dropped the watch off, which makes no sense There was still no estimate, and the watchmaker on duty then told me it would cost around $50 to repair because it would “take a lot of time.” At that point, I took my watch back and left. I will never return. I paid for a warranty, was treated with suspicion and disrespect, experienced poor communication, and ultimately left with a non-functioning watch. This is a Swiss-made Zodiac watch. It is not a Rolex, but it is still a quality timepiece. If this is how they handle a simple battery replacement on a Zodiac, I would never trust them with valuable jewelry or watches. Unprofessional, disorganized, and unacceptable.
