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Firestone Complete Auto Care
Your trusted partner for complete auto care in Oakland—where quality service meets convenience.
3.4(5 reviews)
auto-repair
$$
Your trusted partner for complete auto care in Oakland—where quality service meets convenience.
Firestone Complete Auto Care in Oakland provides comprehensive automotive services, including tire alignment, oil changes, brake repairs, and full vehicle inspections. We serve local drivers with a commitment to professional, honest service and fair pricing. Our experienced team, led by dedicated staff like Gerald, ensures your vehicle runs smoothly and safely. Conveniently located on Broadway, we offer reliable maintenance and repairs to keep you on the road with confidence.
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Professional alignment services to ensure your vehicle drives straight and smooth, improving handling and tire longevity.
Quick and efficient oil changes with quality fluids to keep your engine running clean and efficiently.
Comprehensive brake checks and repairs for optimal safety and performance on the road.
Thorough inspections to identify maintenance needs and provide recommendations based on manufacturer guidelines.
Wide selection of tires with expert installation to ensure proper fit and durability for your vehicle.
I always come to Firestone. I’m a bit of a road runner and they make sure my vehicle is in good shape. There’s a lot of maintenance that I can do myself but I’m no mechanic and I don’t see everything, so I appreciate it when people like Gerald let me know what scheduled maintenance the manufacturer recommends based on my mileage and help me figure out my vehicles priorities. Thank You!!
If I could give this place -1 star I definitely would. The customer service from Jessica and some of the staff is unbelievable. The way I was undermined by the staff is unbelievable. My service was incomplete. I had an horrible experience and I’ve expressed my experience to the service supervisor to be called later and told “ it didn’t happen how I said it happened”, again undermined. I must say I will never bring my vehicle to this location again. After the service my lights were still on the dash. I was treated like a criminal. Which later had me very upset. I will definitely continue to bring my vehicle to the dealer
The service manager, Gerald, was fantastic as usual, he fit me in for same day oil change and was charming and personable. The location is very convenient as it’s close to my workplace, but I’d come back regardless, even if it weren’t. Planning to come here for new tires when it’s time, too. Zero hassle, which is exactly what I want when it comes to taking care of stuff I’ve procrastinated.
Brought my car in for a tire alignment and had a great experience. Gerald was professional, honest, and got the job done quickly. My car drives straight and smooth now—huge improvement. Fair pricing and excellent service. I’ll definitely be back and would recommend them to anyone needing an alignment.
As an Oakland local, I genuinely avoid criticizing neighborhood businesses, but my experience at Firestone on Broadway in Oakland was so disappointing I couldn't stay quiet. A friend suggested I try them, so I brought in my Mazda for a second opinion and a full inspection, hoping they might beat the dealership on price. I booked the 8 AM Saturday slot (the first of the day) yet was still asked to wait outside. I went home and waited for the promised midday update. By 1 PM, with no communication at all, I called in myself. The response was extremely poor; no one explained the inspection findings, and every question I asked was deflected with "check the email," which felt dismissive and unprofessional. Honestly, I wish I could get a refund for the $49.99 Complete Vehicle Inspection Plus because the whole interaction made me feel like an inconvenience once they realized I wasn't committing to extra repairs. I felt invisible. The moment that really shocked me was when the service specialist returned my car already running, with the hood not even latched. Huge safety red flag. I had to back up on my own just to drive out safely. That should never happen at an auto shop, no exceptions. My verdict: this Firestone location is chaotic, unclean, overpriced, and and not a place I'd trust with meaningful work. Save yourself the headache and look elsewhere.
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