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Arielle Tranklevia Google

2 months ago

words can’t express how shocked i am at how incredibly rude these people are. i called inquiring about purchasing a $400+ item that i’ve seen in the store for the past 2 years and MID sentence of me asking if it’s still available so I could come in and purchase she cut me off and says very aggressively “if you’re not in the store you just need to just come in. i don’t have time to help you.” how is that a way to talk to a customer who’s wanting to spend a lot of hard earned money at your store????!!! could have just waited for me to finish my question and said she’s busy and asked for me to call back later or be put on hold, it’s that simple. i’ve had bad experiences in this store EVERY time i’ve needed help with looking at stuff in the cases and i honestly i just let it go cause i figured it’s annoying to have to do that... but im still a patron with intent to spend money, service shouldn’t be mean. im hoping they will take this review seriously and change how they interact with people.

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Tammie Franckvia Google

3 months ago

I was so pleased with my shopping experience at Forestwood Antique Mall. Lisa and her colleague showed me the items I was interested in from the cases, rang up my purchases and later through a phone call, set up a layaway program on a wonderful cut glass piece. The holiday spirit and great customer service was evident in every transaction! I will be back many times!

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Nhivia Google

6 months ago

Worst customer service I’ve ever experienced from Janet at the front desk. There were a couple of items I wanted to get from the cases and I took note of the numbers on each one, however there was one section that had no number on the cases that I had a questions about. I showed her photos of the cases I took that had numbers and the one that didn’t. I even brought a business card from that section thinking we could use that to identify the cases. Instead of helping, Janet repeated herself and spoke to me like I couldn’t understand English. I kindly told her I’m aware of the numbers on each cases for reference yet this specific one in the back right corner had no visible number. She just stared back and said very slowly “this is what it looks like and this is where they’re located” I didn’t want to argue and just told her I’d look again but thinking about the way my boyfriend and I were treated by the staff made me no longer interested in supporting the business. She could’ve helped us, even walked back to help us find it, if she did she would notice there were no reference numbers on the cases , instead she decided to be bitter and unhelpful. They weren’t busy, there were 4 employees sitting there on their phones and barely even greeted us when we entered or approached the desk to ask for help. I attached the photos I showed her/took of the section, they clearly had no numbers! If they did it would be much easier to locate cause most were on a pink small card taped to the glass, these didn’t have it. Never returning.

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AMvia Google

7 months ago

Antique and Design Gallery says it all. This is the kind of store interior designers would visit for unique and creative decor. I saw many gorgeous chandeliers, painted chests and beautifully recovered furniture, but you will also pay a premium for these finds. Definitely recommend if you have a large budget or are okay with paying a premium. Lots of collections here as well so, if you collect china, watches or other collectibles, this place is worth a browse. Plenty of free parking immediately in front of the store. Not recommended to bring children, even in a stroller, as the rows between booths are narrow and breakable objects are everywhere. Rating of 4 stars as I thought several items were way overpriced.

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Kari Kirfmanvia Google

over 3 years ago

If you like home decor, clothes, jewelry, or vintage glassware, you might want to pop by Forestwood Antique Mall. I’ve been coming here for a couple of years now. It is always cold in the summer and warm in the winter. It’s kept very clean as well. The vendors who rent space here generally stage their items well (nothing looks junky), and have reasonable prices on their items. You’ll find one or two outliers who price their items pretty high for what they are. They don’t run as many sale events as other antique malls I’ve been to, but that seems to be because most things are well-priced to begin with. Overall recommend it if you’re in the area and interested in antiques.