Dawn Van Sloun
Stopped in with a friend visiting from Missouri to shop local. The sales associates were warm and friendly, which we appreciated. We were told Christmas items were 75% off (except for a few specific items), though sale signage was unfound. I picked up several items from the Christmas sale area, including a Breathe People “Holiday Birds” watercolor kit that was displayed with other Christmas merchandise. At checkout, it rang up full price. When I questioned it, the owner said it wasn’t a Christmas item and had been placed there by mistake, despite multiple identical kits being displayed in the same area. Unfortunately, the owner did not apologize or acknowledge how the display could cause confusion. Clear signage or item labeling would have prevented this. My friend was disappointed enough that she chose not to make a purchase. I’m giving this a 2-star review due to how the situation was handled by the owner. The sales associates were friendly and attentive, but the lack of accountability overshadowed the experience. My suggestion to the owner: try to understand the customer’s frustration, offer an apology, walk to the display area with the custom to fully understand the confusion and, lastly, clearly mark sale items with signage or price tags to avoid confusion. Thank you so much!
