Ang
My landlord scheduled a roofing repair appointment with this company for Friday, December 5, 2025, with an appointment window of 8:00–9:00 a.m. At 9:30 a.m., the company contacted my landlord by email—not by phone—to reschedule due to the snow, which was completely understandable. The new appointment was set for Tuesday, December 9, 2025, between 1:00–2:00 p.m. However, the company unexpectedly arrived on Monday, December 8, 2025, at approximately 1:06 p.m. I answered through the Ring camera and spoke with the technician, who appeared unaware of the updated appointment date and time. He asked if he could perform the work at that moment, and I informed him that I was not home. He stated that he would return the following day during the scheduled appointment window. At this point, I began to question the company’s professionalism and anticipated further scheduling issues. As expected, on Tuesday, December 9, 2025, the workers arrived again at 11:44 a.m.—well outside the 1:00–2:00 p.m. appointment window. I spoke with the technician and reminded him of the scheduled time, explaining that I was still at work. He stated that he would wait. I arrived home at 12:45 p.m., and he returned to my door at 1:11 p.m. Upon entering the condo, he inspected the ceiling where the hole was located for 2 seconds and informed me that he would begin working on the exterior roof. I asked whether he would be repairing the interior afterward, and he stated that I would need to hire someone else to complete that portion of the work. I immediately notified my landlord, who was also unaware and confused as to why the company requested interior access if they had no intention of repairing the ceiling. The workers were on the roof for less than an hour before leaving. I looked out the window and noticed that the company vehicle had already departed. Neither of the technicians knocked on my door to provide an update, so I have no information regarding the status of the repair, whether the work was completed, or whether it was successful. The level of unprofessionalism demonstrated by this company is unlike anything I have previously experienced.
