Shay Paul
I had my winter tires installed at Frank’s Tires last Thursday, and it turned into an absolute nightmare. I had owned my vehicle for only FIVE DAYS when I brought it in. When I picked it up, there was a deep, clearly visible gouge scraped into my rear wheel well—damage that was 100% NOT there before my appointment. When I immediately brought this to their attention, the response was unbelievably dismissive. They flat-out denied responsibility, despite the fact that the damage was fresh, obvious, and directly aligned with the timing of their work. No accountability. No investigation. No professionalism. Just denial. I have now been advised that this damage will cost approximately $600 to repair—an expense I should never be facing for simply getting my tires changed. This has been incredibly stressful and upsetting—especially given that this is a brand-new vehicle to me. Instead of taking ownership or even showing basic concern, I was treated like a problem rather than a customer whose property was damaged by their shop. This experience showed a serious lack of integrity and customer care. If something goes wrong, don’t expect them to stand behind their work. I would strongly warn anyone considering this place: take detailed photos of your car before AND after, because if damage happens, you may be left to deal with it alone. I deeply regret trusting this shop and would never return or recommend Frank’s Tires to anyone.
