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Stacy Noblesvia Google

about 2 months ago

While I have had a few lovely massages here, I have been disappointed by the phone staff and over-promised services. My husband wanted to surprise me for my 50th birthday with a spa day for a friend and me. He called multiple times, hoping the staff would help him work out some scheduling suggestions and treatment options to put together the "day." Not only were the two people he spoke with not overly helpful, they seemed impatient with him. He wanted the day to include lunch and an extra "complimentary" service of the Salt Cave (the site advertised it would be included given the amount we spent on services) -- both of which he discussed with staff over the phone. When my friend and I arrived for the big day, we were told that ordering food had to be done 48hrs in advance and that the salt cave was closed for the day. The concierge kindly let us DoorDash lunch so we didn't have to leave the spa between treatments, but it was not what my husband had planned. My final treatment of the day was a lymphatic drainage. I was FREEZING cold on the table, had someone who commented on my body and was quite frankly, rude. I left drenched with liquid and shivering. At $190, it was not a pleasant experience to end my day, and I wrote a comment card saying as much when I left (also shared with the woman and checkout who stared at me). I decided to give the spa another chance for my daughter's 16th birthday. I had a similar experience as my husband when booking via phone (i.e., not the most helpful staff), but again, had lovely massages. I noticed the salt cave was now open and asked the concierge if we could use it. We didn't qualify for the complimentary use based on our purchase of only 2 massages, so I explained that it had been closed the last time I was there and had qualified. The response was the she'd check and see if I could use it at a later date. No one ever got back to me. I waited to write this review, hoping the staff would "make it right" on either of these two different occasions -- either via a follow-up related to my terrible lymphatic session or inability to use the salt cave -- but heard nothing. It is very expensive for people to treat themselves to these services, and while I did receive lovely massages from the technicians themselves, I would've hoped for better customer service.

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Megan Peasevia Google

2 months ago

Got my first facial ever and it was amazing. The customer service is top notch everyone is so kind. Sydney is incredible really takes the time to talk about what would be best for your skin and answer any questions. Will be coming back ASAP

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Karla Garciavia Google

3 months ago

We went to this place for my mom’s birthday. I gifted her a massage, and the experience was wonderful. My mom loved the massage. She left the place super relaxed and happy — she was pleased with the massage, the place, the atmosphere, the service, the attention — everything was excellent. I will definitely go back again. It’s worth every penny 👏👏👏👏

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Kristin Leaheyvia Google

4 months ago

Unfortunately, the G20 Spa and Salon is very inflexible and have internal issues, as well as communication and quality. There communication system to inform about appointments is inconsistent (they claim to make calls and texts, when they don't); they will cancel appointments last minute but are inflexible in rescheduling with clients (even with 48 hours in advance); and I've had to return for services rendered incompletely or not well on multiple occasions. They have few appointments available and you often have to directly get in touch with your provider to schedule anything. The staff that manages the front desk is not with good communication with the stylists or aestheticians or clients, who often have to work around them, as they are untrained, uninformed, and simply rude. They have issues retaining strong staff because of issues with pay and labor. They were planning to close and move locations for 4 months and fire half their staff (stylists and aestheticians) and then completely reverted. There is no reliability in this company. Belle Sante in Boston is a much stronger place of business for staff and clients in terms of quality, consistency, and consideration. I had been going to the salon/spa since I was in college, and unfortunately both the quality for the clients and the workers their have dramatically depreciated.

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Sarah Thomsen Haddenvia Google

5 months ago

DERIC IS THE BEST MAKEUP ARTIST!!! He was truly the MVP of my wedding day! Not only does he do THE most beautiful natural makeup, but he also takes the best care of the bride. From touching me up all day long, to carrying my dress and veil from place to place, to arranging my dress and veil for beautiful photos, Deric made sure that I looked and felt beautiful at all moments of the day. He was so easy to plan with, and he made me feel so cared for. I will always be so grateful for him and feel very lucky to have had him with me for my wedding day!