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Decent haircuts, but for a place as expensive as it this, you’d think you’d think they could afford someone to answer the phones! I understand that booking happens online, but for minor last-minute changes there is no way to communicate them online. Really frustrating and not a good look to cheap out on customer service when you are charging 80 dollars for a haircut. As is the fact that I consistently have to wait at least 10-15 minutes after my appointment time to be seen. And as a response to the owner’s condescending comment below, most industries do in fact have someone available to answer the phone. As I mentioned, I understand that the policy exists, I just think it is bad business and indicates cheapness (which is not ideal for someone in the service industry).
