Jerin Thomas
We were scheduled to stay at this hotel from 1/9-1/12. The initial check in was smooth and staff was very kind. We were directed to Rm 114 and the initial impressions of the rooms were spectacular. However after looking over the bed we found some stains and also some specks that upon closer inspection turned out to be bugs which we believed to be bed bugs at the time. We immediately took pictures and video, and notified the front desk and they were able to get us switched to rm 135. We went to inspect the bed after arriving in the room and found more bug activity. We notified the front desk and they sent over their manager Eugene. Eugene came in, checked out our “bug” and flicked it off the bed and audaciously claims “oh they’re just dust mites” He goes on to further minimize our findings with statements like “in my 40 years, we’ve never had a bug issue” This lack of understanding to two guests after a long day of travel was honestly surprising and lacks hospitality. Regardless of what “bugs” they claim to be, no guest wants to jump in bed after a long travel day into a bed with stained sheets and bugs. After two rooms with bugs, we left the hotel to stay at another property across town and Eugene has yet to return any calls regarding any refund of our booking. It’s honestly a shame because it’s such a perfect location and we were looking forward to a relaxing anniversary weekend here but was met such apathy.
