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Geek Squad
Geek Squad at Dimond Mall: Quick, knowledgeable tech help for computers and printers.
2.8
Business
$$
Geek Squad at Dimond Mall: Quick, knowledgeable tech help for computers and printers.
Geek Squad, a point_of_interest at 800 E Dimond Blvd #100, Dimond Mall, Anchorage, AK 99515, offers computer and printer repair services. Reviews highlight respectful, knowledgeable technicians who explain issues clearly and complete work quickly. Some feedback mentions pricing concerns and disputes over screen replacements. Overall, it serves as a tech help option in the Dimond Mall area.
No photos available
Comprehensive analysis to identify hardware and software issues with detailed reports.
Expert installation of components like RAM, hard drives, and other PC parts.
Repair or replacement of damaged screens for laptops, phones, and tablets.
Troubleshooting and fixing printer problems to restore functionality.
Assistance with setup, connectivity, and software issues for various devices.
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Overall rating
Mav 0
Agent Oscar should be fired. Couldn't answer whether they will do a component level repair for a broken USB c port on a laptop. The entire time I was on the phone with them they were completely deflated and uninterested. I get it, computer repair isn't everyone's dream job, but while you have a job you need to remember that your actions speak for the company you're representing. As for the hiring managers, AI can substitute the majority of hard skills these days. Don't hire and fire anyone that isn't going to represent your brand well. Oh! Basic accessibility issue exists in your prerecorded call directory. All menus MUST include the numbers so that assisted users can key in the number or use other technologies to select the right option.
Jenny Clay
They do a great job for my computer and printer problems.
Denyka
No. Screen replacement is almost 200$ takes takes 30 minutes max to replace....not willing to go there... Polite about it I'll definitely give ty them that...YOUTUBE it and do it yourself,.. when, and if! I find tech guys that don't price gouge I'll repost....(2 B cont...)
WolfIshElm
Was Building my own pc and couldn’t figure out some of the cord connections. Instead of kind of dismissing me and saying I’m doing it all wrong, they gave me a quick explanation with everything. They were super respectful, very knowledgeable, and incredibly punctual. They said it’d take 5-7 days and it was done in 4 days. Overall incredibly amazing, the only downfall is that it’s a bit pricey. Expect to spend anywhere from 100-500 depending on the type of service you’re looking for. It cost me ~ $200 for a diagnostic review and hardware installation.
AngelToxicity
Tried to charge me 279.99 for screen replacement because they told me I had 3rd party screen. Got it replaced by a Apple specialist and they told me this wouldn’t be a problem. Apperantly Geek Squad can’t do the repair and they want me to spend an additional 279.99.
