Gem Crest Kennels: Caring staff and quality grooming for happy dogs
Gem Crest Kennels, located at 12868 W Goldenrod Ave, Boise, ID, is a pet boarding and grooming facility. Customer feedback often highlights a caring, professional staff and thorough grooming, with dogs returning happy and well cared for. Clients also appreciate reasonable rates and extra playtime. One review raises concerns about a safety incident and accountability.
12868 W Goldenrod Ave, Boise, ID 83713, USA
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Safe and comfortable overnight stays with individualized care, including handling for pets with anxiety or special needs.
Professional baths, nail clipping, and detailed trimming to keep your dog looking and feeling great.
Additional supervised play sessions to keep pets active and happy during their stay.
Expert nail clipping services, even for dogs who are typically resistant, ensuring a stress-free experience.
Dedicated staff oversight to maintain a secure environment, with accommodations for toys and personal items.
Overall rating
Glenda Morton
I use the grooming dept at Gem Crest. I can't say enough good about their work and care for my beloved pup. Dena is his groomer, and if I just say her name, he gets so excited to see her. He has never had a nick or a nail cut too short, and he always looks great when I pick him up. Give them a try.
Deena
I'm so happy that gem crest kennels exists. I have a German Shepherd. What is that is people friendly? However, not dog friendly. So most of the other boarders that socialize their pet Guests...it wouldn't work with my dog. On top of that, my german shepherd has separation anxiety. From the very first time I used gem crest kennels I had a great interaction and a great experience as well as my dog. Each boarding visit finished with one of their groom baths and nail clips. ( Which my dog absolutely hates getting her nails clipped by me? I have no idea how they did it.But they did a fabulous job) I was worried that my dog was going to feel abandoned but when she came to me at the end, I felt like she was smiling like she had the best time. It really takes the worry away. we are so grateful. The staff is so loving and kind, an very professional. I can not say enough great things about them. They really understand the needs, and deliver 100 percent. Thank you!
Sarah Lococo
David did an awesome job on my Aussie Shadow! Love the extra detailed trimming around his arms and feet. Great customer service also. He loves it!
Olivia Gonzalez
If I could give this place zero stars I would. My parents left their 10 year old terrier here to be boarded and while he was in his crate, another dog who was on leash with a staff member walking by attacked his nose through the kennel. Yes, my parents' dog was IN his crate and got attacked! Clearly the bars are much too far apart in their kennels. This was complete employee negligence and could have been avoided but these employees are not trained whatsoever. "The manager" Spencer met me and the dog at our local vet where he had to go under light anesthesia and get the lacerations on his nose cleaned out as one was very deep. $800 later...Gem Crest took zero responsibility for this happening despite this being their fault. They don't set up their dogs for proper living conditions while being boarded. Horrible business practices. Stay away if you care about your pets. We will never be back.
Olivia McKasson
My husband and I have boarded our cute husky Willow here a couple times now and we are so pleased. Willow always comes home happy and healthy, she is an anxious pup but is not nervous when we walk in. Plus they don’t mind when we drop her off with some of her toys and bone (they’ve always been returned to us!) They are more than happy to accommodate extra play time at such friendly costs. As a young married couple the reasonable price is such a game changer. So happy my friend told us about Gem Crest. I am picky with who takes care of our animals but I know Willow will be safe and well taken care of while we are away!
