Gemstone Jewelers by Debra Navarro & Co.: Warm, knowledgeable service with in-house repairs and a stunning ring selection.
Gemstone Jewelers by Debra Navarro & Co. in Derby, KS, offers a welcoming, knowledgeable shopping experience. Customers praise friendly staff who listen to help select the perfect piece, a broad ring selection, and in-house watch and jewelry repairs. The shop is noted for no-pressure, professional service and support of military and first responders, located in the Jewelry Building at 1033 N Rock Rd Ste 100.
Located in Jewelry Building, 1033 N Rock Rd STE 100, Derby, KS 67037, USA
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Create one-of-a-kind pieces with our expert designers, perfect for engagements, weddings, or special gifts.
In-house repairs by certified jewelers for rings, watches, and heirlooms, with careful handling of sentimental items.
Browse a diverse collection of high-quality gemstones and settings for rings, necklaces, and earrings.
Affordable watch services including battery changes, repairs, and maintenance done on-site.
Expert assistance in selecting or designing perfect wedding bands and engagement rings with personalized service.
Overall rating
Emma Baxter
The ladies were so kind and helpful! They listened to everything we had to say to best assist us in finding the perfect wedding bands for our big day! My fiancé and I both left happy and felt secure about our purchase.
Caleb Davis
I took my wife's ring to have it fixed they ended up having it for three weeks. I called at week 2 to get my ring back and they didn't have the ring in the store. When they claim to have an on staff certified Jeweler? This doesn't make sense. It's frustrating not being able to have access to your ring. However the reason I'm giving a one star review is because the employees were not professional and rude. The employees were the middleman and they did not have the power or knowledge to call the shots and whoever's is calling the shots, they were never available to assist. If you have an employee who is running your business you need to be able to trust them and empower them to call the shots to assist the customer. (As every costumers needs are different) And because the employee was stressed as the middle man with no power I was lied to. To sum it up. This business is the opposite of a well oiled machine.
Mary Sendall
Went in to have a watch battery changed. It got a little busy while I was there and both ladies were helping someone. The doorbell rang and before one of them could get to it, a military gentleman opened the door for the woman. Without saying thank you, she admonished the ladies saying it should not happen that a customer opened the door. I understand security, but I also understand courtesy. I paid and left. It changed my opinion of the store and I probably will find somewhere else to do my business with going forward.
Jeremiah FF1166
I went in today to have my Bulova watch looked at for repair. The second I walked in I was met with a very warm welcome. The ladies working were absolutely wonderful and very friendly. The price I was quoted to fix my watch was very affordable, and much less than what the large retail store in the mall was going to charge me. The repairs will be done in-house and not shipped out, which is great because the watch holds sentimental value . I always try to support local business in my community, and I truly appreciate their support of our military and first responders. I recommend Gemstone Jewelers to anyone looking for a no-pressure, very professional, warm and welcoming experience. They have gained my business, and most importantly, my trust.
Joleen Klenda
I had a wonderful experience at Gemstone jewelers! The selection was awesome with so many different varieties and types of rings. It was very difficult to select a ring as all of the stock there was absolutely gorgeous and it was tempted to buy all of it but I couldn't as it would break me! lol I selected the perfect ring for me and the customer service was awesome. The lady salesclerk and the owner were very friendly and they really seemed to know their jewelry. I will only go here to buy my jewelry although I live in West Wichita. It's worth the drive to get quality jewelry and excellent/knowledgeable customer service!
