MG
We stayed overnight on 1/18/26, we arrived at 12:15 pm and checked in with the front desk, at that time a room was not available but told us that we would get a text when available so, we went to The Still for a few drinks & food, our waitress was fantastic, we sat there for about an hour & half. Check back with the front desk on room availability, nothing. I might add that we were a little surprised with the lack of professionalism we received at the front desk, it seemed as it was the first day on the job. We then left the Still and went to the Marketplace by the time we left there it was about 2:00, we went back to the Casa and sat in our car as we watched others go into the Casa with their luggage @ 2:45 we went back to the front desk and asked about our room again, they said we will text you when it's ready but it should be ready in about 10 minutes, at 3:30 I called the front desk and they said our room was ready, I asked why didn't we get a text, he said after 3:00 they get to busy to send text. We get into our room and the carpet was dirty and there was spider webs from the chandlers to the ceiling & from the bedside lights to the ceiling and the toilet had bowl cleaner running down the side of the toilet. One would think with paying over $400 for a room you would have bed pillows that were suitable for that type of cost, I've had better pillows at a hotel 1/3 rd. the price (not a resort). Not sure I would suggest to anyone to go to GVR&S for any occasion. Also, some of the facilities were not open for business. And the only reviews that get a reply are those that rate @ 5 stars.
