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Andy Huntervia Google

2 months ago

I have been coming here since this location opened cleaning both my personal cars and company car. I always purchase the basic wash. I don't need the bells and whistles. Lately the quality of the washes has gone down hill and I feel like I'm walking into a furniture store every time I pull up to the booth, being hounded to buy a membership. When I ask for a basic wash, that should be understood that I am not interested in a more expensive wash, especially a monthly membership for one. It seems as they keep opening new locations in VA and NC, the operations at this location have suffered. I can't speak to the quality at the other ones. With the price of a basic wash increasing 57 percent in January, I unfortunately will be looking for a new spot for a car wash. If the owner reads this, I suggest getting back to doing the basics well prior to the quick expansion. Based on other recent reviews, mine isn't an outlier.

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Zachary Pressonvia Google

2 months ago

The attendant spent so much time trying to sell me on the membership that cars kept coming up to the membership line by the time I was able to get a word in to tell him I wanted a single car wash. I was also informed that their prices will be increasing again by $4 or something even though that’s roughly what it cost when it opened. The wash didn’t shine the tires evenly. One tire was shined normally, one side didn’t get any at all, and the fourth tire was half way shined. It also left dirt on my hood. What is the benefit of coming here for the same amount of money as other competitors who scrub your car before the wash, and also include detailing sprays and towels for you to wipe down your car afterwards. Not impressed for the money.

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Nathaniel Allenvia Google

4 months ago

This is the first one star review I have ever given on Google before. I have been a loyal patron of this location since they opened, to include the top of the line membership. I have been satisfied until this last 6 months. Whenever I go to this location, something in the tunnel is always broken, whether its a brush, a water jet or blowers.....fine, I get it-things happen. However, my membership price climbs every single year, why all the broken equipment? Every single time I arrive there, my RFID tag doesn't work. Its infuriating, especially for those waiting line behind me. The attendant comes over, "re scans" the tag (which never works) and makes me sit there for five minutes, saying "Its slow today". When the gate didn't open like the last 3 times I came (brand new tag mind you), he asked what wash I use and ensured me he would let the attendant know. I purchased the premium wash package, tell me why I still got the basic wash when I went through. Lastly and probably the most irritating, the curtains at the end of the wash NEED to be changed. I have brought it to the attention of multiple workers and at least two managers in the last 6 months. They are leaving grease ALL over the hood, the roof and sides of the car. This isn't new, I have said something many times. When I tried to wipe it off with rags from you guys (that I also have to pay for), it smears and makes an absolute MESS. I had to go home and re wash my entire vehicle! This completely eliminates the point and convenience of paying $50 a month for the unlimited premium washes i am not getting. I am most annoyed by this, it is not a one-off, this has happened multiple times. Each time i bring it up, the managers always say they'll "let upper management know". I don't know if its poor management or quantity over quality, but either way, I am a very disappointed customer recently. I don't do this to bash, I do this because I want management to FIX IT. The cost is minimal to replace faulty equipment, to have to go home and rewash my truck after this is abysmal. Its not about the money, its about principle. Please do better, I drive past many other decent car washes and go out of my way to come to Green Clean.

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Evan Hillvia Google

7 months ago

Went in for a $18, second from the top wash. Wash is very ineffective. Needed to go a second time to get simple bird poop off side of car. Then I noticed the tire treatment is only on one side... The driver's side. Just maybe system is down or they are trying to go cheap and only do the side that most drivers see... For $18 I expect a things to work the first time...

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Nick Veneziavia Google

11 months ago

This review was replied to by their corporate office…. They were very concerned about the facts shown in this review. I’m not sure who deleted their reply since then but I’m glad to show it to anyone who would like to see. This is true. They are ripping you off. Garbage business practices! (Edited to add photos from their most recent promo of “OUR BEST WASH PLUS CERAMIC”) notice that there is no tire shine in the photos. They are just liars. As the spring months come around, they email everybody and tell them they’re raising their prices…. Pretty kind of them. So then I cancelled my membership. A week or two ago I went and paid for a basic wash…. Just ran through real quick and headed home. When I got home I realized that the DUST on the back of my car was still there. It hadn’t even gotten wet. So that made me decide I couldn’t use the basic wash, because it’s obviously awful. Side note: (One Chesapeake patron actually posted recently saying that management at the Edinburgh location told her the basic wash didnt include soap ) So yesterday I went and paid for their “washy Wednesday” which is advertised as “our best wash plus ceramic” Yet when I went through the wash, as I came to the area where the ceramic is…. I couldn’t believe my eyes…. The sign lights up to say “BASIC SHINE”….. which is clearly not their best wash. (See the photo) They’re actively ripping people off at Edinburgh. Garbage. Garbage. Garbage. It’s the only place that my boss has ever washed his car and his car is two years old, covered in swirl marks. Don’t go here.