Cesar Villavicencio
This was Eevee’s first time getting groomed here as we just moved to the area. The location is convenient. Unfortunately I don’t feel like I can in good conscience send Eevee back to get groomed here. Ben was our groomer. The hair/fur cut itself was fine. However, the nails were clipped too close to the quick. This can cause damage an and trauma to a sensitive pup like Eevee. They also remarked that Eevee did not like their paws held/stretched out for the clipping. Of course, if a dog experiences pain from a nail clipping, they will naturally recoil during the rest of the attempted clippings. The worst is this could have easily been avoided had they allowed me to observe the grooming as I requested. I asked Toni Kotite if I could stay with the groomer and Eevee while the grooming was being performed. This was to avoid separation anxiety and acclimate Eevee to their new groomer. They refused to allow me. I always think that is a red flag as a groomer with nothing to hide who treats their dogs will should have no problem with an owner being present for the process. Overall I cannot say that I trust that Groom treats our fur babies well given the outcome of the nail clippings and the lack of transparency. While the location was extremely convenient, we will continue looking for a groomer that really cares for dogs wellbeing.
