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Trixie Matthewsvia Google

3 months ago

What an amazing job the guys did on my tesla today in such a short amount of time. The interior smells divine. Really friendly staff, and parking costs included. Highly recommend and will be back soon!

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Mr Rahul Gokani / Ms Susannah Eelesvia Google

4 months ago

⭐️⭐️⭐️⭐️⭐️ 5/5 I took my car to H2O Car Wash in Birmingham and couldn’t be happier with the results! The team was extremely thorough, paying attention to every detail inside and out. My car looked absolutely spotless — better than it has in ages. The staff were friendly, professional, and clearly take pride in their work. It’s rare to find a car wash that delivers this level of care and quality. Well worth every penny! I’ll definitely be coming back and recommending H2O Car Wash to anyone looking for a top-quality clean.

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Kha Leesivia Google

5 months ago

Took my Mercedes for a much needed clean this morning, was left really impressed, the quality of the clean and customer service was really good I highly recommend to all! You get free parking if you get your car cleaned so you get to shop at the bullring and town while they are working on your car, very well worth it. Thank you.

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Anum Akhtarvia Google

5 months ago

Absolutely excellent! Nav and the team at the Birmingham Bullring car wash always go above and beyond to make sure my car is spotless and well looked after. Their attention to detail and friendly service make every visit a great experience. Highly recommend! ;)

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Sy Hvia Google

about 1 year ago

Very disappointed with the customer service here. Specifically a man called Mr Naveed. Very condescending when I told him I wasn’t happy with the service for the £100 valet. My carpets were soaking wet inside. Not sure what they cleaned my windows with, but it was so terrible I wasn’t able to drive home. I need to take it to another person now to fix the atrocious job. I was very happy to begin with in terms of the service they sold before they took my car keys, I was looking forward to a clean car ‘near to factory reset’ apparently. However, upon inspection there were smudge marks all over my car, and white speckles which he claimed was my car but it was actually the residue of whatever they left because I could rub it off. Water inside my windows, where even 6 hours later I’d put them up and down to get rid of the ‘steam’ they would come back up soaking wet. - dust on the roof - door handles black and dirty - smudge marks and finger prints everywhere - they didn’t even remove the old air freshener and replace it with a new one. I told ‘dileep’ the guy that took my car keys, that I would empty the boot out and put my random bits and bobs in a bag, he said don’t because we will do this for you & throw away what we think is rubbish and leave the important stuff in a bag. I said are you sure, he said yes of course. They will detail clean your car. I said that’s wonderful I’m looking forward to it. I come back to my boot with the rubbish in the same way I left it, and just soaking wet, the mud/dirt wasn’t even cleaned. After speaking with ‘Mr Naveed’ who wouldn’t provide me with his name at first & was very very rude about it which I managed to eventually get it from a colleague of his, I was left distraught. He mentioned that it was my fault for not being clear. No, I’m sorry he wasn’t the one that dealt with me to begin with so how would he know what I mentioned. The, when I mentioned the smudge marks annd the white he said we didn’t focus on the exterior we focused on the interior. So I mentioned the mess left on the interior, to which he responded we washed it & cleaned it but you didn’t ask for a deep clean. Which I did, I paid an additional £25 from the initial £75 required to get a beautiful clean inside too. For that type of money which I’m sure just about covers his days wage, he would be pissed off too. Admitted he offered to give me a voucher to come back another time, but I live an hour and a half away, I don’t come to Birmingham often. So I refused, I said I would like a partial refund at least as this looked like the work of a £5 hand car wash. (Pictures provided). I mentioned partial because I understand products were used and time was put in. When he did give me the money, he treated me like a beggar the way he put the cash in my hand. Took out a little bit from his pocket and counted £50 to put in my hand. He shouldn’t be so judgmental though, because you don’t know the wealth of your customers. If I received good service and it was worth £100, I would’ve probably tried to make it a regular thing & even paid more because I know it would’ve been worth it. But I now will Make sure my friends & my personal colleagues avoid this place because it’s just a waste of time & cash. I tried to give the cash he handed to me to his colleague and I mentioned he could put it in a charity box because I’m not a beg or a charity case. Absolutely pathetic behaviour & saying he would sue me because I wasn’t allowed to take a picture of him after he verbally abused & belittled me, treated me like I was a poor case just because I complained which I have every right to do. I deleted it in front him, but legally I am allowed to take pictures and videos for my own protection. This has left me traumatised and extremely annoyed! If he dealt with the situation in a more professional manner and with respect I would’ve just let it be.