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Tyson Cashvia Google

2 months ago

Michael is hands down one of the best hair stylists I’ve been to. His attention to detail is unreal, he actually listens, and the standard is consistently top-tier every visit. You can tell he genuinely cares about his craft and his clients. Highly recommend Hair by the Collective

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Sarah Jollyvia Google

3 months ago

I’ve been coming to this salon for several years and have even flown from Sydney since moving, just to have my curly hair cut here. Unfortunately, the cut I received just over a week ago will be my last. I asked for my long curly hair to be trimmed to shoulder length and even showed a reference photo twice to be completely clear. Instead, it was cut several inches too short, without any consideration for how much my curls would bounce up. It now sits around my ears and looks nothing like what I asked for. I’ve had to wear hats ever since because I’m so upset by the result. I expressed my distress at the time and followed up the next day with a polite email outlining my concerns. I’ve waited more than a week for a response and have received nothing. I’m extremely disappointed and upset by both the haircut and the lack of communication.

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elivia Google

9 months ago

received a haircut back in january, they managed to do the complete opposite of what i had requested. made no attempt to fix it after i contacted the store. was told to send an email with photos, no response. called a week later incase they hadn’t received it & was told they’d be in contact with me later that day. nobody ended up contacting me despite multiple attempts. very unprofessional, would not recommend especially if you have curlier hair.

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Jodie Tullyvia Google

over 1 year ago

Best salon I’ve ever been to! Incredible and friendly service. Michael’s cuts are absolute artwork, fantastic with curly hair. Thank you for giving me the confidence to rock a curly cut! Iliana is a colour genius and nails it every time. She was also fantastic with my teenage girl! ❤️

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Hannah Doolittlevia Google

about 8 years ago

We are all entitled to make mistakes because we are only human I’ve wanted to write a review about my hair colour experience over a month ago as I aspired to achieve the “perfect” balayage or ombre look and it fell short of this goal. I hope this review is helpful to anyone wanting to go out and spend your hard earned $$$$ on this popular hairstyle, and hopefully this will also help you avoid getting into a mess! I might be the only one person who has a bad experience with this hair salon. I did my research (Reviews are fantastic with this hair salon) and got a recommendation from my friend. However, at the end of the day I wasted my time and money. All I can say is that I had just a bad bad bad bad experience. I wanted to be as ash blonde as possible without the hassle of having significant dark roots. Balayage is supposed to be the solution for low maintenance(well blended), blonde(ish) hair. It is a complex process I have had successfully done before with great result. I decided to see a stylist @hairby_thecollective located in East Brisbane, QLD as my previous hairdresser moved to Sunshine Coast who I’d never been to before. When I arrived at the salon, I showed the hairdresser some photos of what I wanted to look like and mentioned how I wanted to lighten my existing balayage. About 4 hours later, she turned my hair into following photos. She cut more than I requested because the end of my hair melted entirely including my back of the head. I still struggle to brush my hair. I still remember that when she was blow-drying my hair and I saw all white melted hair was floating around. I waited two days and see how it would eventually turn out. I couldn't believe my own eyes. Some days I part my hair different ways and wear it in different styles. After noticing all the misplaced bleach and harsh straight lines, I immediately contacted them for the refund. They suggested me to come back to the salon to fix the problem but how can I trust their skillsets since what've they done to my hair. I debated on just going somewhere else and they decide to refund only $150. Yes, I spent $410 Inc non-stylish haircut. My previous hairdresser, who had done Balayage on my hair before, got back to me and said my toner already washed off TWO DAYS later and I have every right to request full hair colour refund. So, on Saturday, 6 January 2018, I visited the salon for a cut and colour service, on Tuesday, 9 January 2018, I contacted them to discuss concerns with my hair and not completely satisfied with the final result. (The owner even said that my hair melt because I have an Asian hair, thick and black. #casualracism) I sent formal emails on the same day to renegotiate the financial compensation. 10 January 2018, I haven't heard from them, so I consulted with Office of Fair Trading Queensland and ACCC for further assistant. I sent another email and guessed when did they get back to me. 16 January 2018, they sent an email that they do not wish to refund more than $150 and cc to their lawyer. They strong-armed me. So I booked my next hair colour service to fix and I thought It is just hair… as hard as it is to convince myself when I am actually in this situation, know that a reliable service provider can fix it. It turns out my hair melted enormously and won’t able to retouch my hair for a couple of months. Thanks to you, Hair by the collective. I will never go back after such a terrible experience.