Local, knowledgeable HVAC pros delivering honest, thorough service in Rochester.
Based in Rochester at 277 Winton Rd N, Hawn Heating & Air Conditioning Inc provides trusted heating and cooling services. Customers note responsive local staff, thorough, professional technicians, and on-time service. Installations such as a Navien combi boiler by Doug Hayden and Frank are described as smooth and well-explained. The team is knowledgeable and helpful throughout the process.
277 Winton Rd N, Rochester, NY 14610, USA
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Professional installation of high-efficiency heating and cooling systems, including Navien combi boilers, with expert guidance and smooth setup.
Regular maintenance services to keep your systems running efficiently, including furnace cleaning and tune-ups to prevent issues.
Prompt and reliable repairs for heating and cooling problems, with local technicians available to address urgent needs quickly.
Expert assessment and repair of ductwork issues to ensure proper airflow and comfort in all areas of your home.
Knowledgeable advice on HVAC upgrades, with transparent pricing and no-pressure sales to help you choose the best options.
Overall rating
Lynn Daley
I've used Hawn for a couple of years for my furnace maintenance. I love that when I call, a local person who actually works for Hawn answers. They're always helpful and kind. The service is great as well. The techs are thorough and professional. Never has one tried to push me to get something not needed. They show up on time and do a great job.
carolyn hilarski
I called Hawn about a problem with two of my bedrooms NOT receiving heat/ac. The person I spoke with suggested that my duct dampers might need replacing. She suggested that I book a furnace cleaning to save money on the service cost. I had to wait three months for this appointment. The service person looked at my duct work and shared that he, "really doesn't know very much about problem-solving duct work issues"....he assured me that, "I will speak with my supervisor and Hawn will get back to you as to what the issue might be". I was charged $335 and received no bill/receipt. After being asked for a bill/receipt, the service person told me..."K... is not in the office and it might be a week or more before you receive a receipt". I called Hawn the next day and asked the person who answered the phone for the bill/receipt. The person knew nothing about my situation...however, sent me a bill in my email (no paid in full receipt though). I shared that I was waiting for an answer to my hvac issue and the person reassured me that he would get back to me. After several days, I have not heard from the company and will not call them again as they are completely unreliable in that they sent a service-person who knew nothing about the problem I called about; moreover, I was charged almost $200 for this person to tell me he was not able to help me. In my humble opinion, this company preys on customers.
Theo Turque
Great experience with Hawn Heating and Air Conditioning. Everything was handled professionally and the installation of our Navien combi boiler went smoothly. Doug Hayden and Frank did the install and they were excellent, very knowledgeable, took the time to explain everything, and clearly take pride in their work. I felt confident the system was installed correctly. Highly recommend.
Gillian Penepent
I am a first time homebuyer and my furnace decided not to kick on anymore. I called the number on the sticker bc they have clearly serviced it before. I’m really happy I did! They were fast, polite and explained every step of the process very clearly. I will not hesitate to call them for any other heating and cooling concerns I have in the future.
Jonny Brown
I recently purchased a new high-efficiency gas furnace fromHawn Heating and Cooling. They didn’t offer me the lowest price, but they were pretty close. And the salesperson I worked with (Aaron, a member of the Hawn family) was prompt, knowledgeable, helpful, highly professional and very responsive in person and over the phone. The two-man installation crew did a terrific job and answered all of my questions. I found this company very good to work with. Hawn was recommended to me by a neighbor, and I sure am glad that he pointed me in their direction.
