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Lynn Daleyvia Google

13 days ago

I've used Hawn for a couple of years for my furnace maintenance. I love that when I call, a local person who actually works for Hawn answers. They're always helpful and kind. The service is great as well. The techs are thorough and professional. Never has one tried to push me to get something not needed. They show up on time and do a great job.

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carolyn hilarskivia Google

about 2 months ago

I called Hawn about a problem with two of my bedrooms NOT receiving heat/ac. The person I spoke with suggested that my duct dampers might need replacing. She suggested that I book a furnace cleaning to save money on the service cost. I had to wait three months for this appointment. The service person looked at my duct work and shared that he, "really doesn't know very much about problem-solving duct work issues"....he assured me that, "I will speak with my supervisor and Hawn will get back to you as to what the issue might be". I was charged $335 and received no bill/receipt. After being asked for a bill/receipt, the service person told me..."K... is not in the office and it might be a week or more before you receive a receipt". I called Hawn the next day and asked the person who answered the phone for the bill/receipt. The person knew nothing about my situation...however, sent me a bill in my email (no paid in full receipt though). I shared that I was waiting for an answer to my hvac issue and the person reassured me that he would get back to me. After several days, I have not heard from the company and will not call them again as they are completely unreliable in that they sent a service-person who knew nothing about the problem I called about; moreover, I was charged almost $200 for this person to tell me he was not able to help me. In my humble opinion, this company preys on customers.

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Theo Turquevia Google

about 2 months ago

Great experience with Hawn Heating and Air Conditioning. Everything was handled professionally and the installation of our Navien combi boiler went smoothly. Doug Hayden and Frank did the install and they were excellent, very knowledgeable, took the time to explain everything, and clearly take pride in their work. I felt confident the system was installed correctly. Highly recommend.

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Gillian Penepentvia Google

4 months ago

I am a first time homebuyer and my furnace decided not to kick on anymore. I called the number on the sticker bc they have clearly serviced it before. I’m really happy I did! They were fast, polite and explained every step of the process very clearly. I will not hesitate to call them for any other heating and cooling concerns I have in the future.

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Jonny Brownvia Google

6 months ago

I recently purchased a new high-efficiency gas furnace fromHawn Heating and Cooling. They didn’t offer me the lowest price, but they were pretty close. And the salesperson I worked with (Aaron, a member of the Hawn family) was prompt, knowledgeable, helpful, highly professional and very responsive in person and over the phone. The two-man installation crew did a terrific job and answered all of my questions. I found this company very good to work with. Hawn was recommended to me by a neighbor, and I sure am glad that he pointed me in their direction.