Heart + Paw

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Sierra Dustinvia Google

18 days ago

The pricing is absolutely unreasonable and we were misled by the staff. We called in advance to find out approximately how much it was going to cost to have a check up and have my kitten vaccinated. A lot of “we’ll have to see” and when we pushed to know a number they said to expect up to 50$ per vaccine. What they didn’t mention is the flat rate of 100$ for the appointment itself and 14$ for the disposal of medical waste which is not included in the appointment fee. This could have been mentioned given that it is a flat rate and not a “we’ll have to see” situation. If we had known, we would not have booked at this price. I also went ahead and researched both treatments my kitten received and they were 20$ more (each) than other vets in the area. I feel absolutely robbed and misled. I would not recommend this experience to anyone.

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Idris Jvia Google

about 2 months ago

Took my Dog to Heart +paw for a wellness exam today. Everyone was nice and pleasant. The Dr explained everything well and put me at ease with my concerns. Facility is clean and modern. Exam fee could be more reasonable however. $90 for an exam is a bit much. My Veterinarian in Los Angeles only charged a $50 exam fee.

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Fengzhi Wangvia Google

2 months ago

We brought our four-month-old kitten to Heart + Paws for a simple wellness exam. Before the visit, I specifically called to ask what we needed to bring, and they told us to bring a fecal sample. During the visit, we mentioned that we needed the exam results for our pet insurance. Weeks passed and we still received nothing. When we called to follow up, we were told that no fecal test was ever performed or charged. Then why were we instructed to bring the sample in the first place? Paying almost $100 for a visit where they just briefly touched the cat is honestly unbelievable. During the wellness exam, we were also told our kitten needed a booster vaccine. Because we couldn’t stay home to observe him that day, we were told it was totally fine to come back for the vaccine later — and that it would be the same price, just in and out with a technician (~$50). But when we scheduled the vaccine visit, we were suddenly charged a technician exam fee + a ridiculous “disposal fee”, totaling $100 for ONE vaccine. Absolutely unreasonable. And the front desk staff… extremely unfriendly. They never make eye contact, and asking about pricing gets you an eye-roll. No respect, no courtesy, and zero transparency. This place clearly does not care about your pet and does not care about customers. Between the inconsistent information, unclear pricing, and rude staff, we will never return. Save your time and go somewhere else.

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Mikyla Fvia Google

3 months ago

I’m incredibly grateful to the phenomenal team at Callowhill and Dr. Karwacki at Heart + Paw for the care they gave my dog, Rivka. After her cancer diagnosis, they managed her palliative care thoughtfully and always centered her comfort and dignity. When it was time to say goodbye, they created a calm, compassionate space that allowed her to pass peacefully and without fear. Their kindness made an unbearable moment gentler, and I’ll always be thankful for how they cared for her and supported us through her final weeks.

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Sona Cuberovia Google

8 months ago

My 15 year old senior man who is always scared of people (shelter dog) liked it there and didn't have any issues! His haircut is awesome. And, The groomer is the nicest sweetest groomer we have ever had. We will come back everytime our little poodle gets "too curly" 😁