Caryn
I have two dogs and have been going to Heights Vet for over 10 years. I have been going for their high-quality service and the compassion and sensitivity of Jennifer and Dr. Capelli. Recently, however, the customer service has deteriorated markedly. Last year, one of my dogs had a severe cold, and Dr. Capelli made sure I could see her on a very late afternoon of a holiday weekend. This year, a different dog sustained minor eye irritation, and I called them distressed. First, they told me I had to go to a different clinic. (This is the third time I've called and been turned away to go to a different clinic.) Then they told me I could come in, but Dr. Snarski said it would be considered an urgent appointment, so I had to pay $216 for the exam, not including the required eye drops (Total $362). It was disappointing to learn that this veterinary practice, where my dogs go from puppies to seniors, no longer prioritizes the small community it serves. I have included a screenshot of the $13,103.74 I have paid for dog visits over the last five years when I have used Apple Pay. This does not include the times I have used my credit card.
