Dalila Espinosa
The ladies who do the waxing are very nice I have no complaints there. It’s just I have a very aloof schedule so I need to be able to reschedule even if I need to reschedule in advance. It’s not letting me. I have an appointment The 18th I’m trying to reschedule today, which is all about five days in advance It’s only letting me cancel my booking, but not to rebook. I’ve had this issue twice before now and I have to call and talk to customer service To rebook a new appointment Whoever was on the phone with me was kind of rude and I just don’t like not having the convenience of being able to reschedule my bookings online and having to call every time because they put so far in advance I don’t know my schedule so I have to reschedule pretty much every appointment a week before. But for some reason, I can’t schedule online unless I call I’m trying to cancel my membership and Someone was supposed to call me. I still haven’t been called now. I tried to cancel through the app and it’s telling me that a manager will be in contact, but who knows when that will happen
