Kristin
Turnover is extremely high here, staff is incredibly rude starting with Ana. Her attitude is out of this world., I signed up previously, after only ONE outstanding service with a girl I can't recall but doesn't matter, she is no longer here.. lesson learned do more research before signing your life away to this place. I tried to branch out and book with Martin who is almost as arrogant and money hungry as Ana. I should've known better than to expect facials to be any different. As you can see, Crystal does not have a good rep here, I am truly baffled she is a "Lead", she certainly likes to let people know that. You're trusting people with your body and it's almost scarier to get a facial because of people's insecurities - she is QUICK to let you know everything that's wrong with your skin, even the things out of any of our control. Then, I tried Angela who has had semi decent feedback on here, I didn't know it could get much worse after Crystal. Her hands were freezing, she couldn't answer any questions I had, she claimed to have been working here for years yet it felt like I was helping with training. Crystal also had a candle lit, shocking since people like me are extremely sensitive to scents and was visibly annoyed when I asked her to put it out. I guess to cover another odor or something. Then, if you reach out to "management" nobody gets back to you. It's not always about a free service, correct what's wrong here. You've been told over and over about how disgusting the rest of the spa is, you'd think it wouldn't be hard to address. This is the health and wellness industry, if you can't even keep a lounge or bathroom clean, why would I trust anything else to be clean? This is Dallas, there are plenty of places to pick over Hiatus. I suggest everyone do so.
