High Trails Cyclery Bike Shop

Name: High Trails Cyclery Bike Shop
Address: 1825 Polk Street, San Francisco, CA, 94109, US
Telephone: (415) 814-3216
Price range: $$
Rating: 4.6

High Trails Cyclery Bike Shop: Fast repairs, trusted advice, gear that fits.

4.6(22 reviews)

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About

High Trails Cyclery Bike Shop in San Francisco offers bicycle and sporting goods in a welcoming neighborhood shop at 1825 Polk St. Customers praise fast, professional repairs—often completed in minutes—and friendly, knowledgeable staff. The team provides helmet guidance focused on fit and safety, and assists with bikes, strollers, skateboards, and gear.

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Location

1825 Polk St, San Francisco, CA 94109, USA

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Information

1825 Polk Street

San Francisco, CA, 94109

(415) 814-3216 www.hightrailscycles.com/

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Services

Bike Sales

Offering a wide selection of new and used bicycles, helmets, and cycling accessories with expert fitting advice.

Repair & Maintenance

Professional bike and stroller repairs, including tire fixes, tune-ups, and minor adjustments done quickly and reliably.

Guided Mountain Biking Tours

Led by experienced guides like Marcel, featuring local trail knowledge, bike rentals, and personalized riding lessons.

Gear & Accessories

Stocking high-quality helmets, safety equipment, and cycling gear with a focus on fit and performance.

Custom Bike Fitting

Personalized bike adjustments and suspension setup to ensure optimal comfort and efficiency for riders.

4.60 · 22 reviews

Overall rating

Dan G

via Google

· 6 months ago

Walked in needing both disc brakes adjusted, and a new tube. Steve got me out of there in about 15 minutes. Can’t recommend enough!

Liz Mossessian

via Google

· 6 months ago

Quality, reliable, awesome experience - highly recommend this group to anyone!! Marcel and his team are pros, and wonderful people. Our group did a Mountain Bike Tour in Muir Woods - the highest quality Specialized bikes (electric gear shifters, carbon frames, etc.) and also the best punctuality (arrived right on time to pick us up for the ride). This was an incredibly welcoming weekend - we’re coming back next month!

Yuval Tankel

via Google

· 6 months ago

The folks here are super helpful! I’ve taken my bike in here for up keep and they’ll give me a run down on maintenance and tips and will give advice and information. They are a pleasure, I’m very happy this shop they are the best!

Yiğit Berk Tırpançeker

via Google

· 8 months ago

AVOID with the staff turnover/change. My first review of this place was 5 stars because both of their mechanics that I worked with, namely Brooke and Egon were awesome.And then both of them left. That’s where things started to fall apart - after my first service appointment without them (I had no idea Egon was leaving): - my Enve wheelset was inflated to 80+ psi (maximum per Enve is 65-70 psi. Luckily I realized this and deflated before my ride. Funnily enough they didn’t even remember touching the tire pressure but they had done a sealant refresh so of course they did. - my rear and front shifters were misplaced - I don’t even know how or why this happened but it was so frustrating Then they offered a free check to fix my shifting issue. The issue was seemingly fixed but during my first time riding after that, I realized that Di2 system was NOT working at all despite being fully charged! If you value your $ or your bikes, do NOT buy bicycles from here or get them serviced here. That’s my recommendation. Below is my original review out of respect for Brooke and Egon: If you are looking for a Cervelo or Pinarello dealer in San Francisco, this is THE shop you want to check out first. I have worked with Brooke to order a new bike from High Trails and she is super helpful and diligent. I have been to more than a few bike shops in the bay area and Brooke has been by far one of the best people I have worked with to this day. Thanks for everything!

Robby Proctor

via Google

· 8 months ago

I’ve dealt with both Marcel and Steve and they couldn’t be nicer and more helpful. Great experience 10/10. I’ll be back

Moe Hawili

via Google

· 8 months ago

Needed to seat a tubeless tire I had worked on myself. Noah didn't hesitate to help even though I wasn't buying anything at the time and gave me some great pointers. Will be going there for my new bike!