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Matt Gonzalezvia Google

about 1 month ago

I called needing a jump start and never got an eta which wasn’t a problem but while I was waiting I was able to have somebody give me a jump start before this company made it out. So I texted to cancel and let the them know somebody was already doing it. And they went off on me over text being extremely rude and racist. Making comments about going back to Mexico. I have never seen a company so unprofessional and again racist. I was shocked that companies like this are still getting business

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Alaliyah Rhodesvia Google

about 1 month ago

I unfortunately would give 0 stars if I could. Very hospitable and straight to the point but no service rendered. I was able to speak with someone who took my tire measurements, recorded my location, and offered a quote. After letting me know he was on his way I didn’t receive any communication. I am left stranded on the side of the road and would have to go with another service provider. Very unprofessional!! UPDATE: In response to the company, notice how they’re not speaking on their lack of communication and professionalism. Only market rates for a tire price they agreed on. A price was set, I countered, and they accepted. I thought I would pay $150 for a 245/45/20 tire because that is what was discussed during the initial consultation call. As stated, I was also told that they were “on their way” after receiving the location. This was a lie and they became unresponsive. I was then contacted by another technician who as you can see from the screenshot was unprepared. I think the main problem was that instead of agreeing to the stated price and claiming to be in route they should have declined my business. Instead, they responded to my review quicker than my request for an eta. Also, I had to block their “business” line because they continued to text me after seeing my negative review, please see below. VERY UNPROFESSIONAL almost like an invasion of privacy. Either way my tire was promptly fixed by a more reputable and reliant company. Again 0 stars never again! A review from your reality.

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Cierra Vasquezvia Google

about 2 months ago

Top tier service! Not only was the service good, Larry was super patient with me. Prior to reaching out, I had a horrible experience with another company. I contacted Larry & I was pretty worked up & upset when I did because of my previous interaction. Before even talking business or money, he sympathized with me bc I was noticeably upset. One thing I value more than good service is good character! His roadside tech, Tyrone, stayed in constant communication. Timing was good! The work is efficient & more importantly than anything, I believe they truly value their customers and the hard earned dollars we spend with them. Thank you Larry & Tyrone again for simply being kind & turning my day around! I pray God continues to bless your business as you guys were a blessing to me! Once I’m fully transition to living in Atlanta, you guys will always be my go to tire shop! Thank you! Thank you! Thank you!!!!

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Rojican Officialvia Google

6 months ago

They came out and got me right. I had an appointment right after and they were very mindful of that. I made it on time and they even left my tires all shiny !

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Chyna Daniellevia Google

9 months ago

Larry was amazing! Caught a flat tire from a pothole driving to work in Midtown. Larry Responded to my call and got out to my job to assess the situation. He went to the tire shop, purchased my new tire, and had it on my car for my to pull off twenty minutes before it was time for me to get off work for the day. I highly recommend Larry with Hurt.