
HM Revenue & Customs: Public tax services in Belfast - helpful when available, with room to improve response times.
HM Revenue & Customs in Belfast operates as a government and local government office handling tax and finance matters. Located at 20-32 Chichester St, Belfast BT1 4GF, it draws both praise and frustration from customers: a staff member was praised for resolving an emergency tax code, while other reviews cite long wait times, phone and online contact issues, and inconsistent training.
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Assistance with updating and correcting personal or business tax codes, including emergency tax issues.
Help with payroll submissions, reversals, and compliance for employers under the RTI system.
Guidance on customs declarations, VAT registration, and import/export regulations for businesses.
Support for filing tax returns, making payments, and setting up payment plans for individuals and companies.
Information on tax credits, allowances, and government financial schemes available to the public.
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Overall rating
Jude Young
Delightful experience, lovely call regarding emergency tax code - female worker (didn’t get her name) sorted it out efficiently and was very friendly
Mark King
5mins of useless information at the start, i just want to talk to someone !! - way to long to wait.
P A
Tells you to adjust the changes on their app but the app says I need to contact them via phone. No answer… the website also says there is a textphone option but the thing is, there is so option! They’d fairly be available for a telephone call if YOU OWED THEM MONEY!
Money Making Mitch
I've spoken to 17 people over the past two weeks for a simple RTI reversal and yet none of them have been sufficiently trained to help. The lack of knowledge from them is beyond words, even while legislating for them being lowly public sector employees.
PJ Kaf
Waited for 45 mins then someone answered and dropped the call. Is there anything else we can do about this service other than complain as I don’t like making official complaints