Assistance with updating and correcting personal or business tax codes, including emergency tax issues.
Help with payroll submissions, reversals, and compliance for employers under the RTI system.
Guidance on customs declarations, VAT registration, and import/export regulations for businesses.
Support for filing tax returns, making payments, and setting up payment plans for individuals and companies.
Information on tax credits, allowances, and government financial schemes available to the public.
Delightful experience, lovely call regarding emergency tax code - female worker (didn’t get her name) sorted it out efficiently and was very friendly
5mins of useless information at the start, i just want to talk to someone !! - way to long to wait.
Tells you to adjust the changes on their app but the app says I need to contact them via phone. No answer… the website also says there is a textphone option but the thing is, there is so option! They’d fairly be available for a telephone call if YOU OWED THEM MONEY!
I've spoken to 17 people over the past two weeks for a simple RTI reversal and yet none of them have been sufficiently trained to help. The lack of knowledge from them is beyond words, even while legislating for them being lowly public sector employees.
Waited for 45 mins then someone answered and dropped the call. Is there anything else we can do about this service other than complain as I don’t like making official complaints

Your local Belfast office for tax, customs, and financial support from the UK government.
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HM Revenue & Customs (HMRC) is the UK government department responsible for collecting taxes, administering customs, and providing financial services. Our Belfast office on Chichester Street offers in-person assistance for individuals and businesses, helping with tax codes, RTI submissions, VAT, and other fiscal matters. We aim to support the community with accurate information and guidance, though service experiences may vary. Visit us for help with tax returns, payments, and compliance.
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