Hobby Lobby

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Amy Z. Zhouvia Google

about 1 month ago

The selection and prices are great but they need to train their young Gen Z cashiers better. The photo frames were all 50% off today. I needed three and the third (and last one) was scuffed up. At check out, I asked if they had any more in the back. The cashier looked at me sleepily and said "Um, what we have is.. um.." I completed her sentence and said "oh what's on the shelf is it huh? That's fine." She said, "yes, but they ARE 50% off." Great. She rang them up, the total was higher than expected with my quick mental math. I didn't question her since she was aware of the 50% discount plus others were waiting in line. I checked the receipt as I exited the store: she only gave me 50% off on one of the frames. I circled back with a more senior staff who acknowledged the mistake, brought me back to the young cashier who had no idea how to correct it - it's fine if you're new, but she didn't apologize nor show any interest while she was shown how to make the correction. She kept her arms crossed and watched the senior staff do the work with apathy and boredom. When asked to enter 50% off for the other two frames, she asked "for both of them?" As if 50% off for only one was an option -- that's how you made the mistake in the first place young lady. At the end of the day, the monetary amount doesn't even matter. It's the fact that this young (and presumably new-ish) cashier had a poor attitude and was not interested in improving at her job.

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K Cvia Google

2 months ago

Apparently, the “your price” needs to be explained to every customer at checkout because Hobby Lobby has done a poor job of communicating that strategy otherwise. I had an aggressive associate tell me that the “your price” is what I would be paying. I didn’t even question the price being rung up but when she proceeded to tell me that I could go back and get the strand set of beads for the discount, I asked her what the “Hobby Lobby” price was, which she couldn’t answer. Please do yourselves a favor and get smarter on how to explain the prices as advertised because I’m sure someone else with less patience would argue that this is false advertising.

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Austin Litman (AKLitman)via Google

4 months ago

I'm not a regular at HL. The one nearest me closed some years ago. I went out of my way to seek one out because I read they were stocking some supplies for 3D printing. I found one nearby in Dallas and went there. The store reminded me of a disorganized Michael's. I sought out an associate to find the section with 3D filament. The 1st had no idea and wasn't keen to help me locate it. The 2nd one was eager but said she had not seen what I sought. The only clue on the web site said it was in the Arts & Crafts section which pretty much is the entire store. We found it in the rear of the store and some colors were still available. I bought 3 different boxes. I found it oddly anachronistic the items had no bar code. The cashier keyed in the price off the boxes. I wonder how they keep up inventory control and why they obviously pay more to remove bar codes from suppliers who package for other retailers. So far, the filament works well in my printers. I'll come back when I've more experience. The price is right and the package was sealed from moisture.

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madeavia Google

4 months ago

I like the assortment of products here, and Deborah at the registers was great. Two employees were just standing around talking from the moment we walked in until we left almost an hour later... It would've been nice if they helped customers instead.

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Kit Katvia Google

6 months ago

Well I really really came in for just a large coupler for my piping tips and I got all of this other stuff. Jumbo muffin pan 3.99 half price. Jumbo muffin cupcakes a $1.50. cookie cutter .62 cent. A donut cutter$1.50. 8.75. pretty much everything is usually 50% off during bakery. The original prices for all of these all together. $16.46. so basically half price for everything I got. . At least two little pamphlets that has ideas for baking.