Amy Z. Zhou
The selection and prices are great but they need to train their young Gen Z cashiers better. The photo frames were all 50% off today. I needed three and the third (and last one) was scuffed up. At check out, I asked if they had any more in the back. The cashier looked at me sleepily and said "Um, what we have is.. um.." I completed her sentence and said "oh what's on the shelf is it huh? That's fine." She said, "yes, but they ARE 50% off." Great. She rang them up, the total was higher than expected with my quick mental math. I didn't question her since she was aware of the 50% discount plus others were waiting in line. I checked the receipt as I exited the store: she only gave me 50% off on one of the frames. I circled back with a more senior staff who acknowledged the mistake, brought me back to the young cashier who had no idea how to correct it - it's fine if you're new, but she didn't apologize nor show any interest while she was shown how to make the correction. She kept her arms crossed and watched the senior staff do the work with apathy and boredom. When asked to enter 50% off for the other two frames, she asked "for both of them?" As if 50% off for only one was an option -- that's how you made the mistake in the first place young lady. At the end of the day, the monetary amount doesn't even matter. It's the fact that this young (and presumably new-ish) cashier had a poor attitude and was not interested in improving at her job.
