Hollywood Transmission

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Linette Changvia Google

28 days ago

Honestly, I didn’t want to write this review, as he is an older Korean man who seems nice (for the most part). However, I was super disappointed in how he runs his business. He doesn’t take responsibility for his work — or lack thereof. I brought my Infiniti Q50 in for him to install my valve body (OEM part purchased by me directly from the dealership). He was to charge labor for removing and replacing the valve body, plus new transmission fluid and a fluid filter (gasket). When I picked up my car and drove away, I immediately noticed the RPMs were running high, even though I was only driving about 20 mph on local streets and wasn't driving smoothly. I called him the same day, moments after pick-up, and asked if he had finished the job and test-driven the car. He immediately said yes — that everything was finished, test-driven, and checked. I trusted his word and didn’t want to bother him further. I then called the Infiniti dealership to ask if it could be something else, like a calibration or relearn issue. They said it could be, but it could also be many other things, and suggested I drive the car for a few days to see if it improved. A day or two after Christmas, I couldn’t wait any longer, so I took my car directly to the dealership. They told me my car had low transmission fluid and no other issue. No other issue, no leaks, nothing. Literally the one other thing Charlie was entrusted with taking care of. They topped off half a gallon of missing transmission fluid, and once I got my car back, it drove perfectly fine. I also learned that Infiniti Q50s are sensitive to low transmission fluid, and that it can cause further damage. So all this to say — if Charlie and his team had simply finished the job correctly and taken the time to ensure everything was done according to the specs of my car, this wouldn’t have happened. His response was, “If you needed more transmission fluid, why didn’t you just come back and I could fill it for you?” WHY or HOW would I know what the issue was when you told me the job was finished, checked, and test-driven? I trusted him, his “specialty,” and his “years of experience.” I didn’t question his work, which is why I went to the dealership thinking it was something else. And why would I want to go to the dealership? You think I have nothing better to do? NO ONE wants to go to the dealership. That’s actually why I came to him in the first place — to avoid going there. This just feels like a rookie mistake. He’s not thorough with his work, and he won’t take ownership or responsibility for it. My dad has been in the car industry for over 35 years and said this mistake was embarrassing and should have been caught. I’m writing this review just so you’re aware. They say, “you get what you pay for,” and I think this is definitely one of those cases. Only come here if you know exactly what you’re doing, because he seems to rely on you to catch things he didn’t. He’ll probably try to counter this review with whatever excuses he has and say that he test-drove the car and didn’t find any issues. However, there clearly was an issue. Normally this would be a “my word against his” situation, but in this case, the dealership invoice shows his work was incomplete — which speaks for itself.

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Gunnar Samuelsonvia Google

4 months ago

Mr. Choi was very friendly and helpful to look at my truck and help diagnose my transmission issue

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Victoria Smithvia Google

7 months ago

Suddenly one morning my 2015 Honda Civic would only start in neutral and drive 5mph. I brought it into this shop. Got a call later, told the transmission was blown, $4500 repair for a used one to be put in. Decided to get it evaluated elsewhere. Turns out the wires were chewed by a rodent and the fix was $380. The transmission was not blown. I saved $4120 going elsewhere. BEWARE !!! When I discovered it was only the wires I texted Hollywood Transmission for an estimate to fix the wires, to test the waters, then asked if they checked the wires or ran diagnostic on the transmission when they had it—- no response. DO NOT USE THIS SHOP. Dishonest. Scammers.

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cristian del-aguilavia Google

7 months ago

Charlie and his crew do great work at a good price. They repaired my transmission but it was still making a noise so Charlie fixed it and only charged me for the additional parts. Overall saving me around 2k.

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Leif Hawkvia Google

over 1 year ago

I'm supposed to trust these guys, and they've been recommended by many trusted mechanics in the area, but i believe they tried to scam me. I was driving when my car wouldnt shift out of 2nd gear. I brought the car to hollywood transmission who saw that a small piece of my transmission was cracked off, a circular bit that sticks out as if it was made for a bolt to go through, to attach some accessory. They told me that due to this I would need to replace the entire transmission, $2000. I don't have $2000 so I took the car home, planning to get the piece welded and drilled instead. The car itself was $2000. I opened the hood and found that the pin connecting my shifter to the transmission had come loose. I found the pin lying on my transmission. I connected the shifter to my transmission, reseated the pin, and it shifts fine through all 5 gears and reverse. Either I'm missing something very severe, or they saw an opportunity to charge a kid for an entire transmission replacement. I'll update this review after consulting manuals to figure out what the cracked piece is. Picture attached showing the broken piece as it left the shop. Second picture is my shifter reattached with the pin. I'm very open to being proven wrong, but they even told me that i would have to drive all the way home in 2nd gear. Edit: It's been a week or two, car is in fine condition, drives fine, no cracks in the transmission case, no leaks.