HA
Homewise Appliance
Your trusted partner for premium home appliances and expert service in the Bay Area.
2.6(5 reviews)
retail-store
$$$
Your trusted partner for premium home appliances and expert service in the Bay Area.
Homewise Appliance is a premier home goods store in Emeryville, CA, specializing in high-quality appliances for kitchens, laundry rooms, and more. We offer a curated selection from top brands like GE and LG, with knowledgeable sales staff like Steven to guide you through options and features. Our services include professional delivery, installation, and customer support, though we acknowledge occasional delays and are committed to improving our processes. Serving homeowners and remodelers in the Bay Area, we aim to make appliance shopping smooth and reliable, backed by over 1,100 reviews highlighting our expertise and dedication.
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Wide selection of premium refrigerators, ranges, washers, dryers, and more from trusted brands.
Scheduled delivery services with careful handling and optional setup assistance.
Expert installation for appliances, including connections and basic setup to ensure proper function.
Personalized guidance from knowledgeable staff to help choose the right appliances for your needs.
Ongoing assistance for orders, delivery updates, and post-purchase inquiries.
They haven’t delivered my order for over 3 months, and keep lying to me about delivery date, and blaming that I missed my email. I didn’t. And every time I call I am told it’s on back order. They promise to call me back, but never do. Do not work with Antonio Cruz. Unprofessional and disrespectful. I spoke with another salesperson who told me that my products were used to fill another customer’s order. After which there was still no follow up from either Antonio or his manager.
The customer service was great! Everyone was really helpful and knowledgeable! Unlike places like Home Depot where you can’t find a person to help you and where the check out line is a nightmare, AHA was very smooth from start to finish.
It was finally time to replace my leaking, freezing LG fridge and my 1980 range. Steven was our salesperson and he spent an hour with us going over all of the options. He explained the differences of the various trims of GE ranges and options on our fridges. Our delivery came as planned and the service that delivered was amazing. They even worked out a deal to move my old range to my mother-in-law's apartment downstairs. Her oven was older than mine and was basically a box with two sticks that rubbed together for heat. (Disclaimer: This was outside of our delivery agreement and we paid extra!) Holy crap. The first meal we cooked came out even better than we expected.
Ordered a stacked washer dryer unit. The installers damaged our home bringing in in. After a single use the vent popped out from the dryer and they wouldn’t help. Items that we had tried to wash were ruined because of their incompetence. They repeatedly insisted everything was installed correctly even tho vents are popping out with normal use. Terrible and very expensive experience.
Made purchase of several items for my kitchen remodel and felt that the service was good during those couple of visits. Appliances didn’t arrive on the designated date and poor response from the sales person. Had to contact general a manager to get a response. Finally was told that the sales person didn’t charge tax in the items so delivery never got processed (WTH???). All went smoothly after I got to the right person (and several emails) and luckily my kitchen remodel got delayed by a couple of weeks but this could have had major impact to the construction schedule. They need to iron out their process and train their sales reps better.
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