Guitar Center

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G Avia Google

about 1 month ago

Love the staff here. They are so kind and helpful, especially Jordan. I needed help buying a used guitar they didn’t have in the store and he was very patient and helped me find the right thing. I really liked that I could ask him all the questions I had without it seeming like he was tired of explaining. Definitely look for him when you go in!

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Winna C.via Google

3 months ago

place is super welcoming and the employees are so helpful. lots of people testing out instruments so its pretty lively. thank you to antonio and andrew (i hope i heard your name right) who helped kickstart my electric guitar journey!!

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Jeffrey Hiponavia Google

4 months ago

I started a music lesson on a trial basis. I paid for 4 lessons once per week up front. After the fourth lesson was contacted by Guitar Center and they asked me if they could schedule me for future lesson. I said no, that I was not able to continue these lessons and requested them to cancel my lessons indefinitely. About a week after they canceled my lessons, they charged my card for four more lessons ($140). I did not notice it until I reviewed my statement. So I had to dispute the charges through my credit card company. While that dispute was in progress, I was charged again for four more lessons ($140). So I called Lyric on 10/3 and told her that I should of not been charged since I cancelled a couple of months ago. She said, I could use the eight lessons at a later date. I told her that I would rather get a refund. And she said she would try to get me the refund. Over a week has passed and no one has contacted me yet. So I called again to speak with the manager, Juan. The person that took my call said he would give him the message to call me back in a couple of minutes. My call was never returned. So now I have to dispute this with my credit card company again. So all in total they charged me $280 for nothing. I've reached out to them several times with no resolution. When I came in on my second session, the told me the instructor could not make it and I had to reschedule. Would have been nice to have been notified by phone, before a made the trip over.

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L Lvia Google

5 months ago

Trace was amazing! I ordered this online from another website and it was delayed. I called the another GC location closer to my house and it was unavailable but they advised me to this store. Trace not only held the last microphone for me so I can get there he was informative and kind and I appreciate his customer service. I also got it cheaper than anticipated because of a sale so I’m grateful I came there! My friend is enjoying their birthday gift because of him.

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marc-pierre sanchisvia Google

11 months ago

Guitar Center is lucky to have Jordan as an employee. He creates a real sense of community and fun vibe in the store. He helped me pick out a sweet Taylor. I’m buying all of my guitars from the Emeryville location!