w
west elm
Modern furniture and home decor for inspired living.
2.2(5 reviews)
$$$
retail-store
furniture-stores
home-and-garden
About west elm
west elm in Emeryville offers a curated selection of contemporary furniture, home goods, and decor to elevate your living space. We provide stylish and functional pieces for modern homes, with services including in-store shopping, delivery, and design assistance. Our store aims to create welcoming environments with quality products, though we are actively working to improve customer service based on feedback. Visit us to discover inspiration for your home.
Location
5602 Bay St, Emeryville, CA 94608, USA
Services Offered
Furniture Sales
Browse and purchase modern sofas, tables, beds, and more for your home.
Home Decor
Find stylish accessories, lighting, and textiles to complement your interior design.
Delivery Services
Fast and convenient delivery options for furniture and large items to your doorstep.
Design Assistance
Get help with fabric swatches, product selection, and layout ideas from our staff.
In-Store Shopping
Experience our products firsthand in a showroom setting at our Emeryville location.
Reviews
2.2(5 reviews)
Rating Distribution
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4
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3
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2
3
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1
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Jennifer Kinner
via Google
about 2 months ago
My jaw dropped when I experienced the WORST customer service. Encountered 3 different staff that were dismissive, and unhelpful when I asked for assistance. (I wanted to move a small nightstand next to a bed so I could see what they look like together.) Unfortunately, the poor service was so bad I don’t think I will buy online either.
A
Anna Annavia Google
about 2 months ago
Very frustrating! They cancelled my couch order and said I can stop by to look at other colors, but they are closing at 8pm, not 9pm as it says on Google maps. The sales on the website is a scam! I waited 1 week to hear from them that they no longer have the fabric that I ordered and the price went up. Since when ordering a damn couch got so complicated?
U
Uriae Walkervia Google
3 months ago
Very unhelpful staff. I asked for help with fabric swatches. I explained I wanted to purchase a sofa, and that I'd like to sample their pet friendly fabric because I have a cat and a dog. The attendant told me it didn't make sense to see swatches before choosing the sofa. I was forced to explain my situation in length for her to FINALLY assist me with samples. I felt unwelcome and exasperated. Very poor service.
K
Kristie Khogyanivia Google
3 months ago
They could do a lot better when it comes to their return policy. I bought 4 duvet covers, coffee table and end table. I decided to return over duvet cover (clearly not used and wrapped in the west elm packaging) .You would have thought I brought back a duvet from Walmart the way the cashier helped me. honestly, I kind of felt that West Elm is a little bit pretentious. And after this experience, I won’t be going back again.
A
Adamvia Google
over 1 year ago
Got two booth "couches" for a home booth setup and they're *extremely* nice. Better than I could have hoped for. And delivery was very fast and easy, I didn't have to do anything. Cat loves them, too. Will definitely be shopping there again. Editing to 4 stars for large sectional couch I had delivered. They gave a delivery window days beforehand, then suddenly changed it minutes before that window. I had to rearrange my day to accommodate that change. Why give a large window if you can't make it in that time? Couch is nice, at least. We'll see if it holds up and is worth the price in the long run.
