Lindsey ODonavan
Came with my friend to check out the restaurant. The food was amazing 10/10. The person who brought our food was very kind and checked on us to make sure everything was okay, which we really appreciated. Unfortunately, the service overall was a 3/10. When we first walked in, no one acknowledged us. A young lady with blonde hair was helping another guest while two other staff members ignored us. She eventually greeted us and took our order. The photo I took was because there were several people waiting behind us while staff were chatting with the band that ended up performing later that night and providing them with service immediately. The same young lady who helped us was also the one taking orders for the other waiting guests she was clearly doing the most and stayed busy the entire time. This was my first time being at a place with tables but no table service at all. No one checked in to ask if we needed refills or anything else (only the food runner checked in when he dropped off other food or cleaning up our table). After sitting for over an hour with empty drinks, my friend and I had to get up and wait in line to order a second round. We eventually went outside to listen to the music, which was great, but I also noticed no one was being served out there either. The vibe of the place is really nice, but it’s hard to understand how the business runs efficiently when guests have to wait in line for nearly everything and only one person seems to be handling orders while others are barely assisting. I may try this place again in the future. The food is what would bring me back, but the front-of-house service would definitely hold me back.
