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Amy London
via Google I'm so pleased with the service from hope plumbing on installation of our water heater. Nolan and Kyle were so professional and did an excellent job. Nolan went above and beyond checking the gas line throughout my attic for safety and he even noticed a running water sound and repaired an issue in our bathroom. I truly appreciate these two kind guys and the fantastic service! Thank you!
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Patrick Crusevia Google I contacted Service Plus/Hope Plumbing on Friday around 4 p.m. to repair a leaking gas line after the gas company shut off service, leaving my tenant without heat. I agreed to a $675 diagnostic fee (to be waived if they did the repair) and a $2,130 quote that they said would be “no more than that.” After more than eight hours on-site, they told us all leaks were fixed and the line was holding pressure. An hour later, the gas company re-tested the line and it failed.
Despite repeated calls, no one returned until Monday at 11 a.m.—nearly 40 hours later while a tenant remained without heat. The new technician said the whole house needed to be re-piped for another $1,500 and that our account would go to collections if we didn’t pay for the original failed repair. He also asked my tenant if she wanted him to turn the gas back on despite an active leak.
I hired Absolute Comfort that same day, and they identified and fixed the actual issue in under 30 minutes for $650. The gas company confirmed the line held pressure, and heat was restored that night.
Service Plus/Hope charged $2,100 for a repair that wasn’t completed, reported it as successful when it wasn’t, didn’t respond while a tenant was without heat, tried to upsell another $1,500, and offered to restore gas service with an active leak. Their final concession was to remove the $675 diagnostic fee. In summary, the services Hope Plumbing provided was to leave my tenant without heat for 4 days and never repairing the gas line to a working condition.
If you like your money, companies that do what they say they are going to do, and to be treated fairly DO NOT USE Hope Plumbling, Service Plus, or any of their subsidiaries.
I am not able to reply to the owner's comment, but I can edit my review.
Your tech was fixing the WRONG issue. How can you still defend your upselling tactics when the $2100 repair didn't work and your solution was $1500 more to correct it when a different company did it for $650 in 30 minutes? FOUR DAYS you left my tenant with no heat. So not only does the first tech not know what he is doing, neither does your "senior tech". Even if the 5 leaks needed to be repaired, the house DID NOT NEED RE-PIPED like your senior tech lazily suggested. It was fixed for $650. Unless, you are training your techs to squeeze as much money out of your clients as they can without fixing the issue. If that is the goal these are two of the best techs in the whole city! What do you think about your tech telling me it would "cost $2,100 and no more"? I wonder why I wanted the problem fixed for no additional cost. So greedy of me!
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Leticia Bvia Google Shout out to Roderick, who I’ve been able to work with several times. Roderick is extremely polite, respectful, and professional. Even better, he is super friendly and always takes the time to answer all my questions and to ensure I understand everything. He invests the time to understand the whole problem and come up with the best solution, not just the quick or easy fix.
Roderick does amazing work. He is very detail-oriented and spends the time afterward to thoroughly clean everything. I have enjoyed working with him and will continue to use Hope Plumbing because of the way he has represented the company!
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wayne Bvia Google Terry & Clayton were very professional and came thru with a do as i say & say as i do attitude. Highly recommend.... installed a tankless water heater & 3/4hp garbage disposal. I did ask Terry to come out and look at an issue...he didnt come out or return my messages....
Update...Terry & Clayton came out and took care of this issue. Thanks
Still waiting on the check to be sent ($2000 buy back)...Trying to get to get this all wrapped up has taken majority of the year and it seems i have to make a scene to get these guys to finish what they started. Hopefully this works and i dont have to escalate it further.
update...every thing is finally taken care of.
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Ronke Fabsvia Google I had the pleasure of having two amazing technicians from Hope Plumbing, Patrick and another gentleman whose name I can't recall came out to unclog my kitchen drain. They did an excellent job!
Both technicians were highly professional, incredibly friendly, and took the time to explain everything clearly. They worked efficiently, left everything clean, and restored full function to my kitchen sink in no time. It’s rare to find such top-notch customer service these days.
I’ll recommend Hope Plumbing anytime, any day to anyone looking for trustworthy and skilled plumbing professionals. Thank you for the great service!
— Faith F
