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Carter's My Plumber - Drain Cleaning Indianapolis & Sewer Line Repair
Your trusted Indianapolis plumbing experts for honest, reliable drain cleaning and sewer repair.
4.2(5 reviews)
plumber
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Your trusted Indianapolis plumbing experts for honest, reliable drain cleaning and sewer repair.
Carter's My Plumber is a top-rated plumbing service in Indianapolis, specializing in drain cleaning, sewer line repair, and comprehensive plumbing solutions. With a 4.9/5 rating from hundreds of reviews, we pride ourselves on transparent communication, fair pricing, and professional service for residential and commercial clients. Our experienced technicians handle everything from routine maintenance to emergency repairs, ensuring your plumbing systems run smoothly. Trust us for honest assessments and quality workmanship in the Indianapolis area.
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Professional clearing of clogged drains using advanced tools to restore flow and prevent backups.
Comprehensive repair and replacement of damaged sewer lines to ensure proper waste disposal.
24/7 emergency services for urgent issues like leaks, burst pipes, and no water situations.
Installation, repair, and maintenance of water heaters, including tankless and traditional units.
Expert installation, replacement, and fixing of toilets to ensure functionality and efficiency.
Routine inspections and repairs to keep your plumbing system in optimal condition.
Techniction was straight forward, clean and honest. My only issue is that when making my appointment I told the person that sets it that I had an O Smith water heater and the pilot light would not stay lit after lighting. When the tech was here, he said that your company does NOT service that brand. I feel that I should have been informed of this as opposed to the tech informing me. This resulted in an estimate for a replacement unit as the only option. So in a nutshell, it felt like I paid the $79 service fee, not for service but to be presented with 3 bid options to purchase a new unit only. I do understend that the tech should be paid for his time and any expense incurred ie vehicle fuel etc., I agree that the fee was fair and reasonable. But if your company does not service that brand. The customer should be told so as avoid paying a fee for service of a brand that you do not service. Other then that I feel that Carter is a solid company and still holds my trust for my future plumbing needs Thank you Phillip A. Fleitz
What started as a routine accessory switch out, we found unique problems and needed help. Has to be the most honest and fair company I have used in a while. The pricing was great and they communicated expectations very clearly. Will definitely use them for all plumbing needs going forward.
If I could give negative stars, I would. I called this company during a stressful no water situation. To their credit, they did send someone out right away. Unfortunately, that’s where the professionalism ended and the upselling began. Within minutes of looking at my system, the tech told me confidently that I “definitely” needed an entirely new well pump. Price tag? $5,000. No discussion of alternatives. No troubleshooting. No checking the simple, inexpensive components first. They skipped straight to the most extreme and most profitable recommendation. Thankfully, I trusted my instincts and got a second opinion. The truth? My pump was perfectly fine. I didn’t need a $5,000 replacement. I didn’t even need a $500 repair. Or even a $50 repair. The real issue was a simple electrical problem that the power company fixed for free!!! and at most I needed a basic pressure switch replacement—something this tech should have checked first. But it gets better (or worse, depending on how you look at it). After I declined the wildly unnecessary replacement, the technician began calling and texting me about how his assessment was 100% correct and to chew me out for a negative review. The pressure to approve the job or his bad assessment bordered on harassment. Completely unacceptable and wildly unprofessional. So here’s my honest summary: If you want a company that diagnoses correctly, looks for honest solutions, or respects your boundaries, look elsewhere. My experience was a textbook example of why homeowners lose trust in service providers. Strongly do not recommend! Carter's definitely NOT my plumber. And I’m still getting calls and texts to see if I want to go through with their expensive non-fix! Do not waste your time with Carter’s Not My Plumber.
Requested to replace 2 toilets and update water shut off valves. Both done within a day. Visit was professional and courteous. Although we did have an issue with one toilets not being sealed correctly (thankfully no leaks) - a service call to Carter got that remediated right away with no hassle or problems.
Jacob was one Of the nicest Plumbers, And all around great guy. He took his time to explain everything to me, even the things That I needed to correct at a later date. He made sure that before he left I was happy And my job was done correctly. Thank you again Carter's Plumbing I would definitely have you back When I need you, LOL Don't come before then! Lol 😆
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