Harrington
Without a doubt, the best service call I made in all of 2025 was to the Hot Water Guys. My first interaction was with Veronica who was so helpful and responsive and quickly got us scheduled for an overall inspection of our tankless water heater. We will be forever grateful to Sam S. who ultimately had to address a very long list of things that needed repair or replacement. We watched in amazement as he expertly tackled a unit that had been sorely neglected. He was patient, determined, and extremely skilled. We also very much appreciated his ability (and willingness) to work directly with the manufacturer on our behalf to get warranty coverage on several pieces of equipment. Sam also shared really important information with us to help us better understand and take care of the unit now that we are the new homeowners. Finally, our review would not be complete without acknowledging the incredibly informative invoices from Sam. Each one identified exactly what the service call entailed, what his diagnosis was (exceptionally detailed yet also easy to understand), the materials/parts used, their quantity, and unit price. What a valuable and comprehensive record to have as a homeowner! Thank you so much for repairing/rebuilding our system and for being such a pleasure to work with.
