Mal Lynn
Don’t waste your money on Ideal image. Had a consultation where I paid upfront $510 and was scheduled to have Botox the following Saturday. Filled out the medical questionnaire form and met with the nurse the Tuesday before my scheduled appointment and she looked at my medical form and never said I could not have my treatment for the upcoming Saturday. She checked off all the boxes for me to go to my appointment. I’m driving to my appointment on Saturday and I get a phone call from the front desk girl 10 min before my appointment saying they can’t treat me today. I said well I already paid? She said well if you walk in the door we won’t treat you. I said can I speak with your manager? She said she won’t be back till Tuesday. I call Tuesday and ask for Nicole the manager. “ sorry she’s in a meeting she will call you back” two days roll by not call back… I call again, reach Nicole the manager and she said “ you were on my list to call today” - so, I explained to her what happened… Nicole said “ I’m so sorry this is great feedback and I bring back to my staff and I will refund you your $510.00. Well that was a month ago.. I’ve called four time asking for my refund… no one answers the phone and I’ve left 3 voicemails to call me back… not a word!! Alyssa who did my consultation didn’t even know KDWB ran promotions for them… I heard about Ideal Image on KDWB and when I brought it up at my consult Alyssa said “oh I didn’t really know they had a promotion I’ll give you $25.00 off… 30 days later… no treatment, no refund, no communication!!! Looked them up online and they are in a 2025 lawsuit… Go figure? I trusted them… thought they had my back, they had no problem takin my money… but refuse to refund my $510 back…
