Rachel Canafax
If you enjoy overpaying for a cramped room, glitchy equipment & dealing with employees who would rather be anywhere than there, then this is the place for you! Unfortunately, it was a terrible experience for our family of six. The room was so cramped that our youngest was injured almost immediately. We stepped out to ask if he could sit out or if we could simply finish the first 30-minute game we’d already paid for instead of starting the second game. Despite the injury, we were met with a rigid “no exceptions” policy, no refunds or adjustments within 24 hours, period. To make things worse, the game itself barely worked. Two of the helmets repeatedly failed to connect, forcing multiple restarts and killing any momentum or fun we might’ve had left. Customer service was dismissive at best, and repeated calls to the manager went completely unanswered. Overall: overpriced, uncomfortable, and poorly managed. If you’re looking for a similar interactive gaming experience that’s actually well run and backed by stellar customer service, skip this place and go to Activate instead. It’s genuinely a blast and the customer service is stellar.
