Jay Lamping
I don't like giving reviews with low stars, but this one is necessary. At first, we really loved our sofa sectional we bought from the Kapiolani showroom. The price was high but the people were so nice. It was a fun experience shopping in this store. All the fun ended as soon as we made the purchase. Shortly after they delivered my product, there was an electrical malfunction in one of the recliners. After some back and forth with the service department, they brought me a new end section and swapped out the broken one. I have had this sofa 3 years exactly and the same section electrical has failed. The recliner is stuck in the up position on 6/13/25. I contacted service and they made me pay upfront for the part and installation. I paid all in advance on 6/20/25. Since then they never contact me. I have asked several times for an update, and all they offer is excuse and then apologize for not getting back to me. As of today, I am still waiting and not a satisfied customer. There are other furniture stores, please look around before trusting Inspiration on Kapiolani.






