Christine Dinh
I really wanted to like taking my baby here, but I’m feeling like we were deceived and are now stuck with a fat bill for what we thought was a well child visit. We were recommended 2 day, 1 week, 2 week, 1 month and 2 month well child visits (the standard is 2 day, 2 week, 2 month if babe is doing well). Babe was doing well, weight loss within normal limits, combo feeding and taking the bottle well, no jaundice, etc. When I asked why we had so many visits, our provider Sammy told us that’s their standard for new parents since so many changes happen in the first 2 months of life. So we went ahead and attended those visits. Two months later, we receive a bill for a problem visit claiming there were issues with feeding that required higher level decision making (our feeding plan was not changed after that visit), and an extra charge for a long visit. This is a visit where we had no questions, quickly agreed to vaccinations, but the provider insisted on explaining each individual vaccine, stopped talking every time baby cried (she’s a newborn, she cries!!), and offered a non-FDA approved pre-biotic treatment for gut health that we promptly declined. I am a new mom with no concerns- I want a short visit with anticipatory guidance in my after visit summary. We’ve asked for a review of their coding to which they reviewed and made no changes. We are switching clinics. Pros: providers wear masks, little to no wait time, friendly provider. Cons: old building/clinic, long visits, providers offering non-FDA approved treatments, questionable billing practices.
