L

Lvia Google

about 1 month ago

Quick and great service here. Came to get my back camera fixed and the parts were there the day later and my phone was fixed very quickly. Highly recommend this place

J

James Rogersvia Google

about 2 months ago

I had a pair of Beats that needed repaired or replaced. I probably spent all of 5 min with these folks and had a new pair replaced by Apple over the holidays. Very easy and friendly service. Thanks!

R

Ron Marionvia Google

3 months ago

Rio of I.T. Worx in Winston-Salem, NC is the most knowledgeable Apple products tech that I have ever met. He was great to work with during the battery replacement for my iPhone 15 Pro Max. His expertise is very much appreciated. You can tell that he has a passion for his chosen profession and he is also a very nice guy. I highly recommend this business and Rio in particular since he is who I interacted with during my service visit.

A

Alicia Chenvia Google

6 months ago

super professional shop, was able to do a macbook pro battery repair for free because I had applecare. Their time estimate for repair was super accurate and they were very communicative during the process. They even ended up cleaning my machine after the repair!

B

Brenda Dossvia Google

8 months ago

I want to start by saying the staff at I.T. Worx are friendly and knowledgeable. I’ve worked with them in the past on a data recovery project and was very satisfied with that experience. So when it came time to replace my aging iMac (12+ years old), I turned to them again, trusting their guidance. They recommended an Mac Mini as an alternative, and I moved forward based on their advice. However, more than $4,000 later, I ended up with a system that—while powerful—was missing several essentials I simply assumed would be included: no internal mic, no camera, and not enough USB ports. That’s on me for not digging deeper, but I also wish they had taken the time to explain what I was getting and what additional equipment I’d need to make it functional for basic use. I’ve since had to purchase a camera, microphone, and USB hub separately, and even after all that, the system didn’t work when I tried to use it for the first time. When I reached out for help, I was told training would be $160/hour. I never expected free service—but clearer communication upfront would’ve saved a lot of time, money, and frustration on both sides. I truly like the people at I.T. Worx and believe they serve an important role in our community. But as a customer, I hope they’ll take a closer look at how they communicate with those of us who aren’t tech experts. Not everyone speaks the same technical language, and assuming we do can lead to expensive and disappointing outcomes. With improved communication and a more proactive approach, I think I.T. Worx has the potential to be a true premium service—not just charge premium prices.