Harrison Lee
I rented 5 round tables, 30 fruitwood chairs, one long rectangular banquet table and a galvanized beverage tub for a party I threw in my backyard. I spoke to two people on the phone but ended up working with Jianna (who was more pleasant than the other). She informed me the items would be dropped off Friday and picked up Monday and that the driver would call 30 minutes before. Come Friday, no call and no notice. A truck pulled in front of my house and they just started unloading the items. They inform my fiancé that their pickup date may be pushed to Tuesday (from Monday originally). The tables were in working condition but had been heavily used. There were frayed wood edges on many of them. The chairs were visually appealing from a far but many of them had discoloration that was unsightly when you got closer. The beverage tub had a giant sticker on it that made it look less appealing. But other than that everything was functional. Come Monday, no call and no pickup (that was okay). Come Tuesday no call and no pickup. Then finally Wednesday I leave my home office because my dog is barking and I look to see Leo in my backyard. I asked him if he makes a habit of helping himself to people's backyards and he said "yes when people do not answer our calls" I asked him what phone number he called as I received zero missed calls and he tells me an incorrect number. I go inside to get my paperwork and compare to his. On both, my number is plainly stated as the renter and there is an incorrect number listed in the delivery instructions. He informed me that they do not normally call the person who rents the items because "aahhh.... uhhhh" then after some silence, I just walked away. I then checked the cameras to see that he rang my doorbell, knocked on the front door, and proceeded to walk into my backyard after waiting a whole two minutes at my door. Trespassing on someone's property seems like a wild business philosophy, but I guess when you cant get the renters' phone number correct and refuse to do the slightest amount of due diligence, you will do whatever you need to do. What they lack in cost, they sure do make up for in customer service. I wont be using them again.
